SpareFoot FAQs

What is Auto-Reconciliation?

Auto-Reconciliation makes reconciling your monthly statement easier and saves you time by matching up reservationsyou'vereceived from SpareFoot with tenants who have moved into your facility. Weve also found that facilities with Auto-Reconciliation have an average move in rate that is 20% higher than those who dont. This results in better ranking on SpareFoot.com, leading to even more reservations!

The following integrations are available for Auto-Reconciliation:

SiteLink

Centershift 4

Quikstor

storEDGE

How does it work?

Customers often move in under an alternate name and it can be time consuming for you to check customer information and determine if a move-in came from SpareFoot. Our system looks at the following information from your SpareFoot reservations and tenant information in order to eliminate this process for you and save you time:

Customer name and alternate name

Phone numbers

Email addresses

ID numbers such as confirmation code and customer ID

If you have multiple facilities on your SpareFoot account, you may occasionally see that a customer who reserved at one facility moved into another of your other locations. The customer may have spoken to a facility manager and realized that one of your other facilities is a better fit due to location, amenities, or unit availability. Since this customer did reserve through SpareFoot, we will match the customer even though the original reservation was not placed at the facility they moved into. We will then bill the facility that received the move-in.

Customers often realize that they need a different unit size or different amenities than what they reserved. One of the benefits of Auto-Reconciliation is that we bill you for the unit that the customer moved into instead of the unit that was reserved. This means that youre always paying your SpareFoot fee based on the actual rent collected from the customer. Our system will match the customer based on the factors listed above, regardless of what unit they move into (including units that may not be shown on your SpareFoot listing).

What does an auto-reconciled statement look like?

Statements look visually different when using Auto-Reconciliation vs. manually reconciling. Auto-reconciled statements are broken into two sections:

Auto-Matched (customers who moved in)

Unmatched (customers who did not move in)

If you notice that any of this information is incorrect, you still have complete flexibility to edit charges by clicking the check mark (to let us know that the customer moved in) or X (to let us know that the customer did not move in) in either of these sections.

Keep in mind the match reasons listed above since our system may have matched the reservation based on information other than the customers name, such as the phone number or email address.

Do I still have to check my statement each month?

Even though our Auto-Reconciliation feature is highly accurate, we still recommend that you review your statement to ensure everything is correct. Please note that once the statement closes your bill cannot be adjusted.

check out this article

This article pertains to SpareFoot users under the OneTime pricing model. To learn how this works for RentPercent users, read this article.

In order to calculate your SpareFoot fee for a particular reservation, youll first need to know your facility's bid which you can find in your MySpareFoot account.

Click on the bidding tab on the left hand side of the page

Youll see your current bid and ranking at the top of the page.

If youd like more information about bidding, .

Once you know your bid, you can calculate your OneTime SpareFoot fee for a move in by multiplying the price of the unit by your bid.

For example:

Unit price ($100) X Bid rate (2) = SpareFoot fee ($200)

SpareFoot is pay-for-performance, meaning that we only charge you for the customers we send you that move in. Your monthly billing is 100% dependent on the way that your statement is reconciled in your MySpareFoot account. You have from the first of the month through the tenth of the month to reconcile your statement. We will then close the statement and bill your account on the eleventh.

These instructions pertain to SpareFoot users under the OneTime pricing model. If your account is set up on the RentPercent pricing model, read this article.

Accessing your statement

To let us know which SpareFoot customers did not move in during the previous month, you'll need to navigate to the Statements section of your MySpareFoot account.

1. Log into your MySpareFoot account

If you need help logging in, check out this article.

2. Click Statements in the menu on the left side of the screen.

this article

3. Click Reconcile Statement.

(Please note: If you visit the Statements page outside of the reconciliation period, you will only see the Statement Archive and Billing History)

If your account is Integrated, click here for next steps specific to your account set up. If your account is not integrated, continue below. To learn more about integration, check out this article.

Manual/Non-integrated accounts

Check out this video tutorial for a quick walkthrough of the manual statement reconciliation process.

Statement sections

Your statement is broken into two sections: Late Move-Ins and Needs Your Review.

Needs your review - These are new customers who made reservations with a move-in scheduled for the previous month. This is where you will report the move-in status of these reservations. All you need to do is click the X next to any customer who did not move in.

Late move-ins - These are customers who were on your statement last month and you marked that they did not move in. These customers had scheduled move-in dates close to the end of the month, so there's a chance they moved in a bit late. By default, we assume these customers did not move in, But if one of these customers did move in late, simply click the green check box to confirm the move-in.

Onceyou'vereviewed all of the reservations in both of these sections, just click Confirm at the bottom of the page.

Clicking confirm does two things:

Well automatically opt you out from receiving reminder emails to reconcile your statement that month. This doesnt submit your balance for billing and you can still login to your account to make changes before the statement period closes.

If you have multiple properties or multiple users reconciling, you can see a complete list of users who have confirmed their statements.

Integrated accounts with Auto-Reconciliation

If your account is set up with Auto-Reconciliation, we match-up SpareFoot customers who have moved into your facility to make reconciliation easier and save you time. Instead of all of your new customers showing up in a "needs your review" section, we use the information from the integration to split them into two sections:

Auto-Matched (customers who moved in)

Unmatched (customers who did not move in)

If you notice that any of this information is incorrect, you still have complete flexibility to edit charges by clicking the check mark (to let us know that the customer moved in) or X (to let us know that the customer did not move in) in either of these sections.

If you have any more questions about reconciling your monthly statement, check out .

Online comparison shoppers tend to be savvy bargain hunters who want to get the best deal. Special offers are a great way to get these discerning customers excited about choosing your facility. When creating specials, it is important to keep in mind that they should be clear and complete so that customers know what to expect. After all, one of the most common reasons customersdon'tend up moving in is not understanding how muchthey'reexpected to pay on their move-in day.

Heres how SpareFoot defines different types of special offers:

Discounts: A discount is a dollar amount or percentage off a unit's monthly rent that is honored on an ongoing basis. SpareFoot requires that all discounts be honored until a regularly scheduled rent increase (typically six months or longer).

For example:you might offer customers 10% off the regular rental rate for the length of their tenancy.

For manual accounts, special rates that are going to be offered on a short-term basis or have conditions (such as minimum length of stay or pre-payment) must be entered as promotions in MySpareFoot.

Promotions: Unlike discounts, promos are temporary special offers that end after a certain length of time. You can offer a dollar amount or percentage off as a promo, but youll want to be sure to specify time limitations.

For example: first month free or 50% off the first two months

Here are some best practices to consider when creating special offers on your SpareFoot listing:

If a promotion is only going to be offered for a certain number of months, that information should be included in the promo. Without information about how long the promotion will be offered for, a customer may assume that the discount will continue indefinitely. You will also want to ensure that the promotional prices is not reflected as a discounted rate.

For example: 50% off for the first 2 months.

Dont use a discount and promotion at the same time to indicate the same thing. Customers will likely assume that the discount will apply twice.

For example: if you are offering 20% off for the first four months, enter that information as either a promotion only. If you use the discount tool to apply the 20% off along with a promotion that states "20% off with three months pre-payment", a customer might assume that they get an additional 20% off the already discounted price when they pre-pay.

The use of both a discount and a promotion at the same time can often cause customer confusion. We recommend using a discount and a promotion in tandem only when it is clear what the final price will be.

For example: A unit that is priced at $50 has a 20% discounted rate plus a promotion that states "Only $1 for the first full month". In this example, the customer can infer that the price of the unit will be $1 for the first full month, and $40 for a least six months.

If your account is manual/non-integrated, learn more about how to add discounts and promotions to your SpareFoot listing here.

Integrated accounts with promotion syncing

If your account is integrated, SpareFoot is able to sync promotions from your management software in most cases. Here are a few tips to create effective promotions in your software and increase the likelihood that a customer will move in:

Don't Shout. Weve found that move-in rate is at least 20% better for reservations made when the entire promotion associated is not capitalized.

Grammar is important. Promotions that use correct spelling and punctuation lead to a higher move-in rate than those which do not.

Dont use vague language such as Additional terms apply, Move-in special or on select units with no additional details. Customerswon'tknow what to expect and may be hesitant to place a reservation or less likely to move in if they get to the facility and are surprised.

Avoid using month or season specific promotions i.e. 10% off October special unless its going to be updated regularly since it will quickly become outdated.

This article is for users who haven't integrated their SpareFoot account with web-based storage management software (like SiteLink Web Edition, Centershift, etc.). Integrated inventory updates automatically from your software. Learn more here.

Read on to learn how SpareFoot makes it easy to add special offers to your units and maximize your SpareFoot rentals. Check out this article for some tips and best practices associated with advertising special offers on SpareFoot.

Need help logging into MySpareFoot? Check out this article for more information.

First, navigate to the "Features" area of MySpareFoot.

Amenities section

You'll see all of your units right below your facility information.

Promos, discounts & free items

What's the difference between promos, discounts and free items?Great question! Here's a quick summary:

Discounts: A discount is adollar amount or percentage off a unit's monthly rent that is honored on an ongoing basis. For example, you might offer customers 10 percent off the regular rental rate for the length of their tenancy. Keep in mind thatSpareFoot requires that all discounts be honored until a regularly scheduled rent increase (typically six months or longer).

Promos:Unlike discounts, promos are temporary special offers that end after a certain length of time. Examples include the first month free or 50% off the first two months.It's possible to offer a dollar amount or percentage off as a promo, but you'll just have to specify time limitations.

Free Items: Free items are just what they sound like- freebies! Common examples include a free lock with rental, a waived admin fee when customers reserve online, or any gifts you might offer to new renters.

Ultimately, offering a discount, promo, or free item is up to you - but each of these special offers will make your facility listing more attractive to prospective customers and help you stand out from the competition!

Select the drop-down for the detail you'd like to edit.

DISCOUNTS

Keep in mind: Discounts are special rates that are honored on an ongoing basis, so SpareFoot requires that all discounts be honored for our customers until a regularly scheduled rent increase (typically six months or longer).If you'd like to offer a more temporary special on any of your units, you may want to consider a promo instead!

The discount builder allows you to offer either a percentage or dollar amount off each unit's monthly rent, and includes several ready-to-select percentages and dollar amounts for your convenience. If you would like to apply one of these pre-populated percentages or dollar amounts, simply click the applicable option and the discount will apply.

You can also click "New Custom Discount" to create your own. Select whether you'd like to offer a percentage or dollar amount discount and enter the applicable amount. When you're finished creating your new discount, click the blue "Save" button.

Once you've entered the necessary information, click Save to apply the discount. To ensure customers know exactly how deep a discount they're getting, the unit's original rental rate will be slashed through, and the discounted rate and discounted percentage/dollar amount off will appear immediately underneath:

*Please note that SpareFoot.com will display the standard rate slashed through with the discounted rate underneath. However, some of our partner sites, such as SelfStorage.com will only show the final discounted rate.

PROMOS

A promo is any special offer that isn't a permanent discount, so our builder offers lots of customizable options for maximum flexibility! The promo builder includes several popular promos for easy selection. You can also select New Custom Promo to build your own:

Building Custom Promotions

If you select "New Custom Promo," a pop-up window will appear to help you build it.

Let's say you'd like to add a promotion offering customers 50% off their second full month. You'd begin by selecting the % Off button at the top of the window, and then selecting the 2nd Month checkbox from the Months section.

It's easy to add additional restrictions or terms to your promotions. For example, let's say you only wish to offer this 50% off the second full month to customers who have signed a six-month lease agreement. To add this stipulation, simply scroll down to the Requires Minimum Lease Length field, and select "6 months" from the drop-down menu:

Once the promotion looks correct to you, click Save to publish it to your listing!

Remember, your SpareFoot customers will not speak with you directly until after their reservation is made, so it's important that your promotion appears exactly as you plan to offer it to customers. If any additional terms or restrictions apply, make sure you use the promo builder to add them.

FREE ITEMS

Unlike discounts and promotions, the promo builder does not allow you to create custom free item offers. However, the builder includes a ready-made list of popular offers that can be easily selected from the drop-down menu:

Free lock when you reserve online

Waived admin fee when you reserve online

Waived insurance fee when you reserve online

Free use of movers when you reserve online

Don't see the free item you're looking for? The option may exist elsewhere in your MySpareFoot account. For example, if you offer use of a free truck with a customer's rental, you can select this option in the of your MySpareFoot account.

Ready to change it up?

You can easily remove existing specials by selecting the appropriate unit, clicking on the offer type at the top of the Units tab, and selecting the Remove button. That said, promos are a super effective marketing strategy, and we recommend that you use them! If you'd like to discuss promotion strategies, contact us! We're more than happy to help.

Weve created this one-stop-shop resource with links for how-to content to help you manage your SpareFoot listing, so you always know which program and listing elements need your ongoing attention. Select one of the options below to navigate directly to the most relevant content for your listing.

Remember to also keep your account details up-to-date with SpareFoot.

Your teams contact information may have changed since you originally set up your SpareFoot account. Make sure to keep this information up to date, not just for MySpareFoot account access, but also to ensure your team membersdon'tmiss important reservation and user notifications. SpareFoot shopper expectations, and our reservation guarantee, is that the unit they booked will be held for them until their scheduled move-in date. Without the proper notifications getting delivered to your facility, its hard to keep that guarantee.

Please review these administrative elements and let us know if anything has changed:

Are the right people getting Reservation Emails to make sure you are holding units for SpareFoot reservations?

Are all the phone numbers we have set up for your Tenant Connect notifications up-to-date? Not familiar with Tenant Connect? No problem! Tenant Connect is a free service where we will call you during business hours within 10 minutes of a reservation being made. Well also give you the option to have us connect you to the customer right then and there over the phone. Additionally, you can choose to have Tenant Connect text alerts. If you'd like to turn Tenant Connect on for your facility, just submit a ticket to our Client Support team.

Payment settings : manage your billing contacts and payment methods (such as the credit card we have on file).

Pro Tip:Many facilities find it helpful to set a recurring calendar reminder on their personal computers to log in to MySpareFoot and review their inventory each week. Whatever method you choose to keep on top of this important task, remember that accurate information will create the best possible experience for all parties involved - for your business, for SpareFoot, and most importantly, for our mutual customers.

Managing Your Manual/Non-Integrated SpareFoot Listing

To ensure were only sending you the most relevant and qualified customers, we ask you to check the following program elements regularly:

Unit Availability SpareFoot shoppers make reservations under the impression that if a unit appears online, its available and will be held for them. Thats why keeping your inventory up-to-date is extremely important. Its easy to add units, update your availability, or adjust your reservation window in MySpareFoot according to your facilitys occupancy. Remember, facilities with more unit size options listed on SpareFoot rank higher. Thats because customers love choices, so we want to direct them to facilities with lots of options wherethey'remore likely to find a unit that meets their storage needs.

Unit Prices Facilities that regularly update their listings tend to receive more reservations. This is especially true for pricing, which is often the biggest deciding factor in a customer's choice of facility. Its also important to note online storage seekers tend to be more price-savvy and open to shopping around. For this reason many self-storage managers set their online rates lower than their walk-in rates. If your facility is over 90-92% unit occupancy, its probably time to maximize profits and consider raising rent, especially if youre running low on one or more unit groups.

Discounts, Promotions & Free Items There are a few different types of specials you can offer to your SpareFoot customers: promotions, discounts, or free items. SpareFoot allows you to feature promotions and free items directly on the search results page, while discounts are shown on your facility page. Heres how we define each of these different specials:

A discount is a dollar amount or percentage off a units monthly rent that is honored on an ongoing basis. An example would be 10% off the regular rental rate for their entire tenancy. The customer will see the original price of the unit with a line through it on your facility page, then the discounted price next to it, so they can clearly see the savings being offered.

A promotion is a temporary special that ends after a certain length of time. An example would be 1st month free. Promos can make your facility look much more enticing compared to a neighboring facility without a promotion.

Free items are just that - giveaways, such as a free lock with rental or waived admin fee when you reserve online.

Facility Hours or Holiday / Custom Closures Inaccurate facility hours may lead customers to schedule move-ins on days where your office is closed, or may lead them to expect to be able to move-in after your regular office hours. If this happens, the customer is unlikely to move-in at all, or will just take their truck full of stuff to a competitor down the street. Always ensure your hours are accurate and youre leveraging our custom closures tool to prevent customers from scheduling move-ins on days youre closed. This is key to keeping your facility visible on the marketplace, while also giving customers the option to schedule a move-in during the hours youll be available at the facility.

Amenities Features & amenities provide storage seekers with need-to-know details about your facility. Incomplete details on your facility page may cause a customer to abandon their plans to reserve a unit. Alternately, the customer might make a reservation based on incorrect or outdated information, which could cause them to cancel their reservation, or just not move-in at all.

Photos Your featured photo is often the storage seekers first impression of your facility. Its the first thing they see when viewing your listing in search results. Dont have any photos on your listing? Lets change that! You should select a photo that best represents your facility to make a strong first impression. Think about your facility's selling points and take photos of the features you like to highlight on tours. Most facilities choose to use a high-quality photo of their property's storefront with curb appeal. Logos, aerial photos, generic stock photography, or photos of employees tend to be less immediately appealing to customers, so keep that in mind when youre choosing which photo to feature.

Customer Reviews We all know customer reviews are important when online shopping. Did you know that 50% of storage customers are more likely to choose a facility with online reviews? We recommend monitoring the reviews you receive because they can provide insight into how to improve your operations or even see where youre excelling. Every now and then, you may receive a negative review, and thats actually okay. It seems counter-intuitive, but a negative review can build confidence in the storage seeker that the reviews are legitimate. Having only 5 star reviews might make customers suspicious of the review content. That being said, its important to respond to reviews because those responses will display on your facility page, which shows other shoppers that youre dedicated to a quality customer experience. You can find some best practices on how to write your reply here.

Managing Your Integrated SpareFoot Listing

To ensure were only sending you the most relevant and qualified customers, we ask you to check the following program elements regularly:

Unit InformationSpareFoot shoppers make reservations under the impression that if a unit appears online, its available and will be held for them. Thats why keeping your inventory up-to-date is extremely important. Your inventory will be automatically updated as long as you're using your management software correctly, but you can also update your unit information or adjust your reservation window in MySpareFoot. Remember, facilities with more unit size options listed on SpareFoot rank higher. Thats because customers love choices, so we want to direct them to facilities with lots of options wherethey'remore likely to find a unit that meets their storage needs.

Here are some helpful links that walk you through updating your unit information in your software:

SiteLink Web Edition

CenterShift

SelfStorageManager (E-SoftSys)

Rate SelectionFacilities that regularly update their listings tend to receive more reservations. This is especially true for pricing, which is often the biggest deciding factor in a customer's choice of facility. Its also important to note that online storage seekers tend to be more price-savvy and open to shopping around. For this reason, many self-storage managers set their online rates lower than their walk-in rates. If your facility is over 90-92% unit occupancy, its probably time to maximize profits and consider raising rent, especially if youre running low on one or more unit groups.

Here are some helpful links that walk you through updating your rates in your software:

SiteLink Web Edition

CenterShift

SelfStorageManager (E-SoftSys)

Discounts, Promotions & Free ItemsThere are a few different types of specials you can offer to your SpareFoot customers: discounts, promotions, and free items. SpareFoot allows you to feature promotions and free items directly on the search results page, while discounts are shown on your facility page. Heres how we define each of these different offerings:

A discount is a dollar amount or percentage off a units monthly rent that is honored on an ongoing basis. An example would be 10% off the regular rental rate for their entire tenancy. The customer will see the original price of the unit with a line through it on your facility page, then the discounted price next to it, so they can clearly see the savings being offered.

A promotion is a temporary special that ends after a certain length of time. An example would be 1st month free." A reduction in the monthly unit price for a set amount of time would also be considered a promotion versus a discount (e.g., "10% off the first three months"). Promotions can make your facility look much more enticing compared to a neighboring facility without a promotion.

Free items are just that - giveaways, such as a free lock with rental or waived admin fee when you reserve online.

Here is a helpful link that walks you through adding specials to your facility: SiteLink Web Edition - Non-Integrated Promotions

Integrating Your Specials

Here is a helpful link that walks you through integrating your specials with SpareFoot:

SiteLink Web Edition - Integrated Promotions

CenterShift

SelfStorageManager (E-SoftSys)

Facility Hours or Holiday / Custom Closures Inaccurate facility hours may lead customers to schedule move-ins on days where your office is closed, or may lead them to expect to be able to move-in after your regular office hours. If this happens, the customer is unlikely to move-in at all, or will just take their truck full of stuff to a competitor down the street. Always ensure your hours are accurate and youre leveraging our custom closures tool to prevent customers from scheduling move-ins on days youre closed. This is key to keeping your facility visible on the marketplace, while also giving customers the option to schedule a move-in during the hours youll be available at the facility.

Amenities Features & amenities provide storage seekers with need-to-know details about your facility. Incomplete details on your facility page may cause a customer to abandon their plans to reserve a unit. Alternately, the customer might make a reservation based on incorrect or outdated information, which could cause them to cancel their reservation, or just not move-in at all.

Photos Your featured photo is often the storage seekers first impression of your facility. Its the first thing they see when viewing your listing in search results. Dont have any photos on your listing? Lets change that! You should select a photo that best represents your facility to make a strong first impression. Think about your facility's selling points and take photos of the features you like to highlight on tours. Most facilities choose to use a high-quality photo of their property's storefront with curb appeal. Logos, aerial photos, generic stock photography, or photos of employees tend to be less immediately appealing to customers, so keep that in mind when youre choosing which photo to feature.

Customer Reviews We all know customer reviews are important when online shopping. Did you know that 50% of storage customers are more likely to choose a facility with online reviews? We recommend monitoring the reviews you receive because they can provide insight into how to improve your operations or even see where youre excelling. Every now and then, you may receive a negative review, and thats actually okay. It seems counter-intuitive, but a negative review can build confidence in the storage seeker that the reviews are legitimate. Having only 5 star reviews might make customers suspicious of the review content. That being said, its important to respond to reviews because those responses will display on your facility page, which shows other shoppers that youre dedicated to a quality customer experience. You can find some best practices on how to write your reply here.

What is the SiteLink integration?

SpareFoot values your time and we understand the daily management and marketing of your facility requires a ton of it! That's why we've partnered with SiteLink to build a seamless integration between your storage management software and SpareFootallowing you to get the most out of your SpareFoot account without spending the additional time.Our integrated solution makes self storage management easier and will bring you time-saving value.

How does it work?

SiteLinks software includes a data feed (API) that allows your software to communicate with SpareFoot's platformensuring accurate prices and availability on your SpareFoot listing.

What are the benefits?

Save valuable time: Our integration imports your price, availability and promotion information directly.

Always accurate: Eliminate discrepancies between your software and SpareFootyour SpareFoot listing will automatically reflect any price or availability updates you make in your management software.

Improve lead tracking: Easily track your leads and manage relationships throughout the tenant lifecycle.

Get more tenants: SiteLink-integrated facilities see up to 20% better lead conversion that those without integrated software.

No-hassle billing: Dont worry about manually confirming SpareFoot move-ins every month. Youre billed only for tenants who moved in.

[email protected]

How do I get integrated?

SpareFoot provides step-by-step integration instructions, as well as dedicated assistance from an implementation specialist to guide you through the integration process. If you're interested in integrating your SiteLink Web Edition software with your SpareFoot account, just send us an email at and we'll be happy to help!

Integration Requirements

Requires SiteLinks web-based platform (SiteLink Web Edition)

Requires creation of SpareFoot dedicated credentials in SiteLink Corporate Control Center

SpareFoot set up to receive access to all 4 API channels

Each facility must have its own location code

What is it?

We've partnered with QuikStor to build out a seamless integration between your storage management software and SpareFootallowing you to get the most out of your SpareFoot account without spending the additional time.

How does it work?

QuikStor's software includes a data feed of information (API) which allows your storage management software to communicate with SpareFoot's platformensuring accurate prices and availability on your SpareFoot listing.

What are the benefits?

Save valuable time: Our integration imports your price, availability and promotion information directly.

Always accurate: Eliminate discrepancies between your software and SpareFootyour SpareFoot listing will automatically reflect any price or availability updates you make in your management software.

No-hassle billing: Don't worry about manually confirming SpareFoot move-ins every monthyou're billed only for tenants who moved in.

How do I get integrated?

SpareFoot provides guided step-by-step integration instructions as well as guided assistance from an implementation specialist who will ensure that your integration and account are ready to receive SpareFoot reservations. If you're interested in integrating your QuikStor software with your SpareFoot account, just send us an email [email protected] we'll be happy to help!

Integration Requirements

Requires QuikStors web-based platform.

Requires creation of SpareFoot dedicated credentials in QuikStors software.

Requires access to aggregator API channels.

NOTE: This article is for non-integrated facilities. If you are taking advantage of our free integration with storage management software (like SiteLink Web Edition, Centershift, etc.), this interface looks slightly different. Click here to read that article for integrated facilities.

Areservation windowis the number of days in advance that you allow customers on SpareFoot to reserve units at your facility.

Sending you customers has always been our top priority, but we realize each facility has different unit mixes and occupancy needs. With thecustom reservation window feature in MySpareFoot, its easy to adjust your SpareFoot listing based on what makes sense for you and your business.

Using the instructions below, you will be able to customize the number of days you hold a unit for a SpareFoot customer to move in and set unit-group exceptions based on the number of units available.

Note: The default reservation window is set at 60 days if no changes are made.

First, navigate to the "Features" area of MySpareFoot.

here

Scroll to the "Reservation Window" section

There's no way to set an account-level reservation window. So, if you have multiple facilities on your account, you'll need to click into each facility one at a time.

Select your reservation window

Click the drop-down menu and select the number of days for your reservation window.

The options in this drop-down menu are hard-coded and are the only available options. For example, you can set a 9-day reservation window but you cannot set a 46-day reservation window.

Not sure what reservation window to set? Check out our article on best practices .

Add Unit Group Overrides (optional)

We strongly advise using this feature if you have high occupancy at your facility. This provides you with the mostflexibilityas it enables you to both maximize your SpareFoot traffic while allowing more lenient rules on unit groups with less occupancy.

Here are some helpful guidelines for setting unit group reservation windows:

7-14 day windows make sense for units at extremely high (98%+) occupancy

21 days windows make sense for units at high occupancy

30 day windows make sense for units at typical occupancy

60 day windows make sense for units at low occupancy (less than 85%)

Tips:

These windows can be larger or smaller than your general facility window.

Leave a unit group blank by selecting "-" at the top of the menu to default to your facility-wide reservation window.

A reservation window is the number of days in advance that you allow customers on SpareFoot to reserve units at your facility.

Setting your reservation window can be a tricky process - a reservation window that's too big might create operational friction at your facility whereas a reservation window that's too small might restrict your access to far too many storage-seeking customers on SpareFoot.

Our Recommendation:

Set a 30-day reservation window: 99% of SpareFoot reservations are made within 30 days of the customer's move-in date. Reservations made farther than 30 days in advance only make-up 1% of reservations and tend to have a lower move-in rate. Therefore, we recommend setting your reservation window for 30 days to really optimize your facility's reservation rate.

Avoid reservation windows less than14-Day:Remember, many storage-seekers are often planningin advance of a big life event. Unless your facility's occupancy level exceeds 98%, we advise against reservation windows below 14 days. Otherwise, you could see a significant decrease in your facility's reservation rate.

Consider Unit-Level Overrides: Instead of setting a facility-wide reservation window, consider using unit-level overrides to restrict reservation window on your highest-occupancy groups.

Remember customer expectations!

Whatever reservation window(s) you set for your facility, remember what customers using SpareFoot expect. Most importantly, they're expecting their reserved unit to be available on move-in day. Some things to consider:

If your storage management software automatically deletes/cancels reservations after a certain number of days, you should make sure your SpareFoot reservation window matches your software, so you don't inadvertently cancel on a SpareFoot customer.

If you're using a CRM (like SiteLink Web Edition, e-soft-sys, or Salesforce.com) and can set tasks to stay on top of your prospects, consider a longer reservation window.

Note: The default reservation window is set at 60 days if no changes are made.

Need help setting a reservation window at your facility?

Click here if your inventory is integrated with your storage management software (like SiteLink Web Edition, Centershift, etc.)

Click here if you manage your SpareFoot inventory in MySpareFoot

This article is for users whose facilities are taking advantage of our free integration with storage management software (like SiteLink Web Edition, Centershift, etc.) However, The interface looks slightly different for non-integrated facilities - click here to read that article.

A reservation windowis the number of days in advance that you allow customers on SpareFoot to reserve units at your facility.

Sending customers your way will always beour top priority, but we also realize each facility has different unit mixes and occupancy needs. In some instances, your storage management software may allow you to input a reservation windowhowever, SpareFoot is unable to automatically update your reservation window on your SpareFoot listing. But not to worry - with thecustom reservation window feature in MySpareFoot, its easier than ever to adjust your SpareFoot listing based on what makes sense for you and your business.

Using the instructions below, you will be able to customize the number of days you hold a unit for a SpareFoot customer to move in and set unit-group exceptions based on the number of units available.

Note: The default reservation window is set at 60 days if no changes are made.

Accessing YourReservation Window

Login to your MySpareFoot account.

Click Features.

ClickDetails.

Scroll to the Reservation Window section.

here

Note: At this time, there is no way to set an account-level reservation window. So, if you have multiple facilities on your account, you'll need tochange the reservation for each facility.

Your reservation window is based on unit group occupancy

By default you'll be shown 1 rule for all of your units (0% - 100% occupied).

Select the size of your reservation window from the drop-down menu.

The options in this drop-down menu are hard-coded and are the only available options. For example, you can set a 9-day reservation window but you cannot set a 46-day reservation window.

Add a second rule (Optional)

Just click the green "+ Add a Rule" button if you'd like to create dynamic reservation windows for unit groups at your facility based on their occupancy.

Here's how this works:

The 0% and 100% boxes are hard-coded. If you type "80" into the box that currently says "60," the box on the bottom right will adjust to "81"

In the above example, there are 2 reservation windows set. In each, we calculate the occupancy of each of your unit groups (using data from your software) and set the reservation window for that group accordingly. Here's how it would work in the example from the screenshot above.

0% - 60% - Any unit groups between 0% - 60% occupied have a reservation window of 21 days.

61% - 100% - Any unit groups between 61%- 99% occupied have a reservation window of 60 days.

NOTE: Your first rule will always have a longer reservation window than your second rule. This follows the premise that as occupancy goes up, the reservation window shrinks.

Not sure what reservation window to set? Check out our article on best practices .

Add unit group overrides (optional)

Click "save changes" At the bottom of the page.

See your reservation window in action!

Just click over to the "units" tab and you'll see the reservation windows for each of your unit groups.

How do Reservation Windows affect my SpareFoot listing?

Customers are unable to book units on dates which fall outside the reservation window you've specified.

Need help? Click "Learn More!"

This guided tour will walk you through this function from right inside the interface.

SpareFoot values your time and we understand that the daily management and marketing of your facility requires a ton of it! That's why we constantly seek to expand our partnerships within the self storage industry to bring you time-saving value. Our software partnerships make self storage management easier and minimize the amount of time you spend updating your SpareFoot listing.

What is a software integration?

Many web-based facility management software programs include a data feed (API) that allows your software to communicate with SpareFoot's platform. This allows information to automatically update to your SpareFoot listing as you make changes in your software.

What are the benefits of integrating?

Some of the most common reasons that customers do not move into non-integrated facilities are discrepancies in unit availability, price, and promotions. Software integrations help ensure accurate information, creating a much more positive customer experience. In fact, weve found that accounts who have integrated their management software with SpareFoot have a 19% higher move-in rate than those that are not integrated. Additionally, integrations save you time and work by automating the update process.

All of our integrations automatically update unit availability and pricing hourly. Many of our integrations are able to sync your promotions and also save you time during the reconciliation process by matching up SpareFoot reservations with tenants who have moved into your facility.

Each of our integrations work a bit differently and have different available features. Check out the chart below and click on the links for more information about each integration.

Features

SiteLink Web Edition

eDomico

QuikStor with e-commerce

Centershift by Yardi

Self Storage Manager

DoorSwap

storEDGE

Automatic Facility Creation

Automatic unit Creation

Automatic Unit Amenity Tagging

Automatic Promotion Updates

X

X

Tenant Information Pushed to software

X

Reservation notifications in software

X

X

Hourly Availability syncs

Hourly price syncs

Automatic Reconciliation

X

X

Maximize Your Performance

What is bidding?

Your bid amount determines the price you pay for each SpareFoot customer who moves into a unit.Additionally, your bid factors into where your facility ranks on our site. In total, there are five factors currently used to determine a facilitys rank in SpareFoot's search results. For more information about the other factors that are used to determine facility ranking, check out our help center article titled How does SpareFoot rank/order facilities in search results?.

Adjustments to facility bid can be made by using the Bidding Tool found in MySpareFoot. Only account administrators have the ability to change a facilitys bid.

Why change your bid?

The number of reservations SpareFoot can generate for a facility strongly depends on the rank in our search results. For example, a facility that ranks first will typically get more than four times as many bookings than a facility ranked seventh.

SpareFoot uses a complex algorithm to determine rank based on move in rate, reservation rate, facility location, and unit availability. The goal of this algorithm is to promote facilities based on their performance in order to best serve our customers. A facility which demonstrates strong quality factors may not need to bid in order to rank highly in our default search results.

However, the amount a facility is willing to pay for tenants is a factor the higher the bid modifier, the better the facility will rank in search results. But note that when a facilitys distance or quality factors are lower or less relevant than local competition, it will generally be more expensive to bid to a higher rank.

How do I adjust my bid?

Step 1: Log into your MySpareFoot account at mysparefoot.com

Step 2:Click on the Bidding tab on the left hand side of the page.

Step 3: Edit your bid

You can view a chart of possible bid modifiers and the rank that those adjustments would yield at the bottom of the page. Note: You will only be able to select one bid modifier that will apply to both city and zip code.

Enter a new bid modifier in the box labeled "Update My Bid" and youll see the change to your facilitys rank by zip code and city. Your changes will save automatically! Note: Youwon'tbe able to adjust your bid lower than the minimum that is set for your account.

There are also plenty of ways you can improve your rank factors just by optimizing your listing to show customers what makes your facility their best choice! Remember, a facility that performs strongly for the move in rate, reservation rate, and unit availability factors included in our algorithm, may not need to bid in order to rank well. Be sure to check out our Help Center's section for some ideas!

The Overview tab gives you a quick snapshot of how your facilities are performing on the SpareFoot network.By providing all of your facilities key performance metrics in one place, the Overview tab saves you valuable time and quickly answers some of the most commonly asked questions, such as How many reservations has my facility received?, Where can I see how many times my listing has been viewed? and How many SpareFoot reservations have converted to move-ins?.

NOTE: The Overview tab is only available for accounts with two or more facilities.

You can access the Overview dashboard in your MySpareFoot portal by clicking on Overview in the left-hand navigation bar.

Setting a custom reservation window

The Overview tab contains 7 different columns: Facility Name,Minimum Bid, Current Bid, Views, Reservations, Move-Ins, Units Available and Avg. Reservation Window.

You can easily sort the rows according to which metrics are most important to you by clicking on the corresponding column header. For instance, if youd like to see your facilities in alphabetical order, simply click the Facility Name column header. If youd prefer to sort your rows by the number of reservations, click the Reservations column header.

You can also quickly view metrics for just one specific facility by typing the name of the facility into the search bar at the top of your dashboard.

Each column gives you month-to-date metrics. To view metrics for another month, click the date selector button in the top right-hand corner and choose a different month from the drop-down.

Your performance metrics can also be downloaded for your own reports by simply clicking the Export Spreadsheet button in the upper-right hand corner of your dashboard.

Facility Name

The Facility Name column gives you a list of all facilities in your SpareFoot account.

You can quickly access the Features section of your MySpareFoot account by clicking on the name of your facility in the column. From there, you can update your facility details such as unit availability, hours, photos and more. Completing Your Facility Details can help ensure that your listing is providing storage-seeking customers with all they need to know about your facility.

Need to add another facility to your account? You can add a new facility to your SpareFoot account by simply clicking the Add Facility button in the upper right-hand corner of your Overview dashboard.

Minimum and Current Bid

Under SpareFoots New OneTime pricing option, ourone-time SpareFootfees are based on a percentage of your unit's price. This percentage amount is your facility's MinimumBid.For example, the one-time SpareFootfee on a $50 unit will be 1.50 x $50 = $75.00.

Your bid can also influence your facilitys position in SpareFoot search results. If you increase your bid modifier, you'll be able to see your current bid under the Current Bid column. To learn more about this bidding, visit our Bidding Help Center article.

Views

The Views column shows how many times your listing has been viewed on the SpareFoot network.

A view is counted anytime your listing is selected or clicked on from the list of SpareFoot search results. The number of facility views provides valuable insight into your facilitys performance on the SpareFoot network such as how well your facilitys value is being communicated to potential customers.

Reservations

The Reservations column shows how many reservations your facility has received during the selected time frame (not reservations with a move-in date during that time).

If you have a high number of views but your reservation numbers seem low, our Dashboard + Analytics Help Center article provides several tips on how to not only drive more views to your listing but also how to convert more of those views into reservations!

Move-Ins

If your account is integrated and is set up with auto-reconciliation, the move in column will update as we are able to match up customers who have moved in. If you have a manual/non-integrated account, the move-in column will update after reconciliation has been completed for the previous month.

Units Available

In the Units Available column, you can see a quick snapshot of your overall supply.

If your storage management software is integrated with SpareFoot, this column will show you the total number of units you have available on the SpareFoot network. If your facility does not use storage management software or you still need to integrate with SpareFoot, this column will show the total number of unit groups you have available on the SpareFoot network.

Did you know that facilities with five or more unit types get 60% more bookings than those with only one unit type? You can see this tip and more by viewing our Dashboard + Analytics Help Center article.

Avg. Reservation Window

The Avg. Reservation Window column shows the average number of days in advance that you allow customers on SpareFoot to reserve units at your facility.

enables you to set longer or shorter reservation windows dependent on your business needs. For instance, while high-occupancy unit groups might require a short reservation window to encourage more immediate move-ins, unit groups with a low-occupancy rate could benefit from a longer reservation window to accommodate tenants who prefer to reserve in advance.

SpareFoot success metrics tell you about your SpareFoot traffic and customer interactions with your listing(s). You can find your account specific metrics by visiting the Dashboard page in your MySpareFoot account.

Heres what we track on your SpareFoot program:

Impressions:

Impressions are the number of times your facility listing appears in a SpareFoot network search for storage. The more Impressions you have, the higher the possibility of a customer clicking on your SpareFoot listings. We call this the top of the conversion funnel.

Clicks:

If a customer sees your facility (Impression) and wants to research your pricing, location, or even submit a reservation, they will click on your listing. This is the second tier down the conversion funnel.

Reservations:

If a customer clicks on your listing and likes what they see, theyll submit a reservation. Youre probably very familiar with reservations we want to send you even more! This is the third tier in the conversion funnel.THIRD, meaning there are two very important tiers a storage seeker must go through before they even submit a reservation.

Rentals:

The final tier: Rentals! Every time you receive a reservation, well send you a notification and then you play an important role to do all you can to move that customer into your empty storage units. If you can rent that customer a unit, thenyou'vereceived a SpareFoot rental!

The Conversion Funnel:

bid

Here's what we measure based on the data we've tracked:

Click-Through Rate (CTR): Clicks Impressions

This shows how frequently storage seekers are clicking on your listing. The higher your Click-Through Rate, the more customers are showing interest in learning more about your facility. Youre making sure customers get beyond search results. Click here to learn about how to optimize your listing to improve your Click-Through Rate.

Reservation Rate: Reservations Clicks

This shows how frequently storage seekers submit a reservation after they view your listings. Your photos look great, you have positive reviews, your amenities are filled out and your inventory is up-to-dateif customers like what they see, youre on your way to a reservation and a higher Reservation Rate. Click here to learn about how to optimize your listing to improve your Reservation Rate.

Move-in Rate (MIR): Rentals Reservations

This shows how frequently SpareFoot reservations are turning into rentals at your facility. You called the customer immediately after we sent you the reservation and your customer service is excellent, the customer then came in and rented a unit. During reconciliation, you let us know that the customer move in andyou'vegot yourself a SpareFoot rental! Click here to learn about how to optimize your listing to improve your Move-In Rate.

Heres the final product:

So, why do these metrics matter?

Success metrics matter because they tell you how customers are interacting with your listing on SpareFoot. The more Impressions you have, the more clicks you could have; the more clicks you have, the more reservations you could have; the more reservations you have, the more rentals you could have!

Ranking highly in SpareFoot's default search results increases the opportunity for Impressions. The higher your facility ranks on SpareFoot, the greater chance you have of your listing being seen by a customer looking for storage. We find that the top five ranked facilities win about 70% of reservations!

Heres what factors into rankings:

Move-in Rate The percentage of SpareFoot reservations that move into your facility.

Here are some ways to improve your move-in rate:

Customer follow-up ensure youre reaching out to the customer within 10 minutes of a reservation being made

Meeting customer expectations ensure your listing and inventory are accurate and up-to-date and that pricing and promotions are being honored.

Reservation Rate The percentage of storage seekers that click on your listing and making a reservation.

Here are some ways to improve your Reservation Rate:

List your vacant units to ensure there a wide variety of unit groups for a storage seeker to choose from.

Positive reviews

5-10 quality photos

Amenities and complete listing details make sure youre highlighting what makes your facility special.

Competitive pricing and promotions

Availability Facilities with more unit variety listed on SpareFoot rank higher. We want to direct storage seekers to facilities with lots of options. This also could help improve your Reservation Rate!

Bid If youre on our OneTime pricing model, this is how the price you pay for each SpareFoot customer that moves in is determined. To adjust your, use the bidding tools found in MySpareFoot. A higher bid modifier can help make up for temporarily low Reservation Rates and move-in rates.

Location Where are you located? We show storage seekers facilities near the areasthey'researching.

If you're a SpareFoot client and you're using SiteLink Web Edition to manage your facility, you may have previously opted to create your facility listing "manually." This means that you opted to manage your units and prices in MySpareFoot instead of by using the free SiteLink Web Edition integration. This also means that you've already added hours, photos and amenities in MySpareFoot to the non-integrated facility.

If youre ready to integrate your SpareFoot account with your Sitelink software and save time by automating updates to your listing, just submit a ticket to our support team. We can do a super quick copy of the informationyou'vealready entered in your MySpareFoot account so that youdon'tneed to re-enter it.

Configure SpareFoot integration in SiteLink

Open SiteLink Corporate Control Center

The logo for this program either a globe or two interlocking C's (depending on when you've last updated)

NOTE: This is NOT the same program as SiteLink Web Edition! It's a second program that comes along with your SiteLink account that's used for managing your account holistically. If you need to install the Corporate Control Center, please reach out to SiteLink support and they can help you in a jiffy!

Log in to the Corporate Control Center

Be sure to log in to your account with your Corp Code. Some people haven't logged in to the Corporate Control Center recently and the Corp Code will be set to DEMO. This won't work, as you need to log in to your account to create an integration.

Add Permissions

1. Select Corporate Users and Rights, then "Users"

[email protected]

2. Select Add (on the right side of the screen), which will open the "users edit" area

3. Select All Sites under Permitted Sites"

4. Under Permitted Rights, select:

API Aggregator

API All Reports

API Insurance Reports

API Regular

5. Enter sparefoot as the username and choose a password.

Please write your password down as you will need to tell us what it is after completing this process.

If you can set password and log on policies, set Password never expires and the Log-On Allowed Days and Times to the maximum

TIP: If the option for "password never expires" is grayed out (and can't be selected), don't fret! That means you have high security standards. Simply select "password must be changed every 3 months." When you press "OK" to save your settings you should get a popup box.

Just select "Yes" and you're good to go!

Reach out to SpareFoot support

Once you've completed the steps above, send us an email at to let us know that you're ready to complete the integration. A member of our team will reach back out shortly.

As the national self-storage partner of AAA Discounts & RewardsSM, SpareFoot is creating a premium network of storage facilities approved to offer AAA member discounts.

WHAT IT MEANS

AAA is a not-for-profit federation of motor clubs that serves 54 million loyal members, offering them discounts on many quality products and services.

Approved facilities will enjoy the significant perks of being associated with a nationally recognized and admired brand.

HOW IT WORKS

You'll be promoted in SpareFoot listings with a AAA Discounts & Rewards badge that identifies your facility as a top-quality choice for customers. In SpareFoot search results, some facilities will have this badge and others won't. Customers will be more likely to view your listing and reserve if you have the badge.

WHY IT'S AWESOME

AAA is bigger than the biggest brands in self-storage today. Operators of all sizes can now be affiliated with this trusted brand, and gain massive exposure to new customers. This enables you to compete like never before.

Approved facilities will get more reservations and move-ins from SpareFoot because AAA members are serious, quality leads. Storage-seeking customers who are not even AAA members still know the brand and will trust facilities with this affiliation.

SpareFoot storage will also be promoted in AAA's national and local club websites, magazines and other marketing channels. Only approved SpareFoot facilities will get visibility on AAA's websites.

When AAA members book storage and move in at AAA approved facilities on SpareFoot, they'll get their first month free and a $20 Amazon gift card. The gift card is provided and paid for by SpareFoot, while your facility honors the first month free deal.

WHAT IT TAKES TO BE APPROVED

AAA cares about giving its members the absolute best quality, so only the best facilities working with SpareFoot will be eligible for this opportunity. This means facilities must meet certain criteria that demonstrate how wonderful they are at serving customers from SpareFoot.

Your facility must meet these benchmarks for quality:

Honor first month free on all units for AAA members who reserve with you via SpareFoot -- a full month if you bill on the anniversary, or prorated if you bill on the 1st of the month

Facility must be live on the SpareFoot network

A minimum of 3 customer reviews on your SpareFoot listing

4+ star average rating in customer reviews on your SpareFoot listing

FREQUENTLY ASKED QUESTIONS

If a AAA member without a SpareFoot reservation comes to my store wanting the promotion, should I honor it?

No, the tenant can only receive the AAA promotion if they have a SpareFoot reservation. While they are in the store, have them call SpareFoot at 1-844-425-4990 or go to sparefoot.com to make a reservation.

Do I need to check the customer's membership card in order to honor the discount? What happens if a customer comes in without their AAA member card?

Yes, you must check the membership card. You are not obliged to honor the promotion unless the tenant has their membership card on hand. If the customer takes issue with this, please give us a call at (855) 427-8193, option 2, so we can help resolve it.

If a AAA member makes a SpareFoot reservation that doesn't specify they're a AAA member, should I honor the promotion?

Yes. However, the tenant will not receive the $20 Amazon gift card if they neglected to indicate AAA membership when making a SpareFoot reservation. Alternately, they can also call our Customer Support team at (877)-691-0042 and ask that their AAA number be added to their reservation.

What happens if a customer sees a better promotion advertised in my store? Can they get that one instead of the AAA promotion?

Yes, but they must choose one or the other. The AAA promotion cannot be combined with any other offers.

Can I still charge my regular administrative fee?

Yes. The first month free promotion only applies to rent, not any additional fees your facility charges.

How does first month free work with my billing cycle?

Participating facilities must honor first month free on all units for AAA members who reserve with you via SpareFoot that's a full month if you bill on the anniversary, or prorated if you bill on the 1st of the month.

How do I make the first month free promotion visible to customers on SpareFoot?

SpareFoot automatically displays the promotion after an administer opts in on MySpareFoot. There is no work required on your end to add this promotion in yourMySpareFoot portal.

How and when do customers receive the $20 Amazon gift card from SpareFoot?

Once your monthly statement closes and the AAA customer is confirmed as a move-in, we will automatically send the gift card to them via email. The customer will receive the $20 gift card a few weeks later, following their move-in.

Are there any special conditions the customer must follow to receive the discount? For example, do they have to pay for the second or third month upfront?

No, they do not have to pay for the second or third month upfront. The terms and conditions of the AAA member offer are clearly communicated to all customers on our website and via email.

What happens if the tenant has further questions about the promotion?

Please have them call our Amazing Customer Experience team at (877) 691-0042 if the answer is not covered in the F.A.Q.

How do I opt into the program?

Check out this article that explains how to opt into the AAA partnership.

Who do I contact if I have questions about the partnership that aren't already covered here?

You can reach out to the SpareFoot Support Team here: Contact Support

It's super easy to edit payment methods in MySpareFoot!

First, navigate to the Payment Information area of MySpareFoot

Click on My Account in the top right hand corner of any page in your MySpareFoot account, then click on Payment Information from the dropdown menu.

[email protected]

The page is divided into two sections:

Your Payment Methods: At the top, you'll find the payment methods you've already added to your account.

Payment Method By Facility: At the bottom of the page, you'll find a list of all facilities on your account.

Your Payment Methods

This is a list of all of your active payment methods on your account.

If you need to:

Replace a card we have with a new card

Update an expiration date

Change the email addresses that receive receipts when this payment method is charged

Just click "Edit/Replace" to the left of the payment method:

Payment Methods by Facility

You'll find a drop-down menu next to each facility's name. If you would like to change the payment method for one of your facilities to a different payment method that we already have on file, just click the drop-down menu for that facility. You'll see the other payment methods we have on file and you can select the one that you would like to use.

Adding a new payment method

If you would like to add a new payment method to your account, please reach out to our billing team at and they will assist you in configuring the new payment method.

IMPORTANT:

When Tenant Connect calls your facility, the person who answers the phone is given five options (e.g., "Press 1 to be connected," etc.). Our reports are based on what happened on that specific Tenant Connect call, not any follow-up calls or activities that occurred later.

Where can I find Tenant Connect reports?

MySpareFoot Reservations Area

Need help logging into your MySpareFoot account? Check out this article for instructions.

First navigate to the Customers area of your MySpareFoot account.

You can always see your reservations in MySpareFoot.The Customers area (shown below) includes Tenant Connect information, as well as a link to the call recording.

The "Tenant Connect Call" column will say one of the following things:

Connected:This means the Tenant Connect call to your facility was answered, and the person who answered elected to be automatically connected with the customer.

Facility didn't answer the call:This means that Tenant Connect attempted to call your facility, but the call was unanswered or received a busy signal.

Facility didn't respond to call prompts:This means that the Tenant Connect call to your facility was answered, but the person who answered hung up without selecting one of the options from the menu. This may also mean that the call went to voicemail.

Facility already followed up with customer: This means that theTenant Connect call to your facility was answered, and the person who answered selected the "I already followed up with this tenant" option from the menu.

Facility planned to follow up later:This means that theTenant Connect call to your facility was answered, and the person who answered selected the"I will follow-up with this tenant later" option from the menu

2018 has been a year of tremendous growth for the self storage industry. Increased construction spending over the past few years has brought new facilities into the market, resulting in more competition on SpareFoot. SpareFoot has compiled this white paper to help self-storage operators compete with this new supply in their markets.

Click the image below to view the full length PDF!

1. Customers arrive at SpareFoot.com or one our partner sites

SpareFoot is a huge network that reaches customers looking for storage in two major ways:

Search engines: Our in-house team of SEO (Search Engine Optimization) experts optimize SpareFoot's performance in search engines to perform well for generic search terms (like "self-storage," "Austin storage units," or "Brooklyn self-storage"). We never bid on specific search terms such as facility names. We take the monetary risk up front in order to get your facility in front of as many customers as possible.

Our 60+ partners: These include Penske Truck Rental, AAA, MyMove, and many, many more.. We cross-sell storage to customers who are already looking for trucks, apartments, shipping and other moving services. This is because customers oftendon'tknowthey'regoing to need storage untilthey'regoing through a life changing event. We want to make sure SpareFoot is top of mind when that happens.

Learn more about how customers find SpareFoot here.

2. They view facility search results and compare options

When a customer lands on any of our websites, we show them a list of storage options. Listings on SpareFoot.com are ranked based on our default algorithm. Customers also have the opportunity to filter those results based on unit size, amenities, price, reviews and distance.

3. They click on your listing

If the customer sees your listing in those results and is interested in learning more about your facility, they will click on your listing to view more details. Want to learn more about increasing the number of clicks your listing receives? Check out this article for tips and best practices.

4. They make a reservation

If the customer feels that your facility will be a good fit for their needs, they can reserve one of your units directly on your facility page or by phone. All phone numbers on our listings ring into our call center. If the customer calls one of those numbers, they will be connected with one of our agents who will help them compare options and select the best unit to fit their needs. Customerscan'tcall you directly until after they reserve a unit, so its critical that your listing information is 100% accurate.

5. You get notified of the reservation

When a customer reserves one of your units, we send you an email with the subject, URGENT: New customer from SpareFoot.com!

Ten minutes after the reservation is made, well also place an automated call to your facility from our number (855) 427-8193. Youll be prompted to connect directly with the customer. This follow-up call is the best way to ensure they move in. In fact, facilities that follow up within the first 10 minutes are 25% more likely to turn those reservations into tenants. Click here to learn more about tenant connect calls.

6. The customer moves in

The customer arrives at your facility and moves into the unit! Keep in mind that when you speak to the customer, they might reference placing the reservation on either SpareFoot, SelfStorage.com, or one of our other partner sites.

If a customer needs to make a change to their reservation at any point, they can do so through the customer portal linked in their confirmation email or by contacting our customer support team. Check out this article for more information about customer support.

Who are SpareFoot customers?

Over our years of testing, optimizing, interviewing and surveying, weve learned that customers from SpareFoot tend to be some combination of these personas:

The Shopper- Plans and researches their storage needs ahead of time.

The Rusher - Rushes to find storage and doesnt have time to make phone calls or drive around.

The Independent - Feels confident making a storage decision based on what they see online.

The Caller - Researches storage online but prefers to talk to our call center before reserving.

What do they all have in common?

They demand clarity and transparency in their storage search. Many are new to using storage, and want to learn everything about your facility online. The reality when they arrive has to meet the expectation set online. In fact, from customer surveys, we know inaccurate listing details and unit availability is a top reason customersdon'tmove in after placing a reservation, so its important your SpareFoot listing reflects your current offering.

Customers also care about security features that make them feel safe, reviews that show others had a good experience, and a follow-up call so they can speak directly to the manager after reserving. Its all about reassuring the customer they will get great service.

1. Login to eDOMICO

2. Click "Customer Action"

2. Search for the customer's name, or select "Reserved Units" from the dropdown

Once you find the reservation you're looking for you can click one of the buttons at the bottom of the page:

Customer Info. Change contact information, add alternates, etc.

Reservations Change the move-in date, cancel the reservation, or change the reserved unit

Add Move-In When the customer shows up to rent the unit, click this to expedite the process

Login to QuikStor Express

If you're at your computer when the reservation is made, you'll get a handy popup in the bottom right corner of your screen

From the QuikStor Express home screen

The unit will show as reserved in your main units list, and you can also use the filter to just look at reserved units

Once you're viewing the customer's reservation you can make modifications to the reservation (to change contact information, move-in date, etc.) or move the customer in when they show up to rent!

Think you're doing everything you can to turn leads into tenants? You might be missing a few crucial details. Every action between receiving a reservation andwhenthe customer is due to move-in can have an impact ontheir likelihood of signing the lease agreement. In this 60-minute session with SpareFoot, experts David and Kyle will take you beyond your listings and hone in on who the online storage seeker is, their shopping habits, as well as the interpersonal moments that can set you apart. You'll find out exactly how to increase your reservation-to-move-in rate: from the very important follow-up call to the second they arrive at your door with the truck.

Date: Wednesday, June 6th, 2017Time: 1-2 pm Central

View the webinar below:

Handouts from the Webinar are available below:

Follow Up Call Checklist

Following Up By Email

4 Tips for Better Storage Seeker Interactions

Move-In Rate is the ratio of rentals received from SpareFoot over your total number of SpareFoot Reservations. It is also an important part of how your facility is ranked in SpareFoot search results.

There are a lot of factors which contribute to whether or not a customer will move in. We know some of these factors, such as a change in plans, are beyond your control, but there are many ways you can influence and improve your move-in rate. As a benchmark, across the SpareFoot network we see an average move-in rate of 45-48%. Here are some ways that you can influence and improve your move-in rate:

Meet customer expectations. Make sure the information on your listing such as unit availability, hours, and amenities is complete and accurate. From customer surveys, we know inaccurate listing details and unit availability is a top reason for not moving in, so its important your SpareFoot listing reflects your current offering.

Integration makes keeping your listing up-to-date easy by automating updates to unit prices, availability and more. If you use SiteLink, Centershift, Domico, QuickStor, storEDGE or Self Storage Manager and would like to integrate with SpareFoot, just let us know by emailing [email protected].

Be sure to reconcile accurately - Your move-in rate is dependent on what you report during reconciliation. Customers may move in under a different name than they reserved with which means that you will need to be careful when reconciling to check for these situations.

Integrating your management software with SpareFoot makes this process much easier by saving you time and increasing reconciliation accuracy. Onaverage, integrated facilities with auto-reconciliation see a 20% higher Move-In Rate than manual facilities. If you would like to learn more about integrating with SpareFoot, just let us know by emailing [email protected].

Follow up with customers by phone as soon as possible after the reservation is received. Based on our customer research, youll be 100 times more likely to get a hold of them if you call within 5 minutes of the reservation being made versus waiting 30 minutes to call. Ontop of that, following up within the first 10 minutes increases the likelihood of the customer moving in by 25%. These calls shouldnt be sales-oriented but should be an opportunity to answer any questions the customer may have and make the customer feel confident with their choice.

We notify you of new reservations by email as soon as the reservation is placed. We also place an automated Tenant Connect call to your facility during office hours. When you receive the call, just select 1 from the menu to dial the customers number and make following up super easy!

We created a follow up call checklist with some helpful pointers about what to cover on these calls.

Follow up by email if youre unable to reach the customer by phone. Online shoppers may be more responsive to an email and storage customers are often in the middle of a life change which could make it difficult to reach them by phone.

If youre not sure what to say in a follow up email, weve created a template to get you started!

Honor the price and promotion that was listed when the customer made the reservation. We know your rent rates and promotions change frequently, but SpareFoot customers are told that the price and promotion that they are offered at the time the reservation was placed will be locked in until their selected move-in date.

Offer promotions which lead to higher move-in rates.

Here are some of the most effective promotions used on SpareFoot:

The sixth full month free with six month lease agreement

20% off for the first three full months

50% off 1st month

The second full month free with one month pre-payment

1st Month Free

If you have an integrated listing, keep these tips in mind when creating promotions:

Listings with promos that contain the word SpareFoot have a 15% higher move-in rate.

Promotions are over 20% more effective when the entire promotion is not capitalized.

Spelling and grammar are important. Promotions that use proper spelling, grammar and punctuation result in a higher move-in rate than those that dont.

Provide outstanding customer service - Many storage seekers are going through a stressful life change such as a death or divorce or are in the process of moving. Show customers why renting at your facility is the best choice by being friendly and compassionate and easing any concerns they may have.

Make your facility location clear - If your facility is difficult to find or hidden from the main road, add directions or additional information in the facility details to help point customers in the right direction. Adding photos such as a view from the street can also be helpful as a visual queue.

Want to learn more? Weve hosted some helpful webinars which cover topics related to move-in rate. Click the links below to view the webinar recordings.

Webinar: Turning Leads Into Tenants

Webinar: Listing Tips for Increasing Reservations and Move-ins

Where can I find my Move-In Rate?

We've created a handy graph on the Dashboard page in your MySpareFoot account that includes reservations and move-ins for the last three months. You'll see your Move-in Rate for each month as well as an average of those three months. The graph updates each month on the 15th to reflect data from the previous month.

First, log into your MySpareFoot account

Need Help Logging In?

Just go to www.mysparefoot.com from your internet browser. When you head to MySpareFoot.com, you'll see one of these two screens:

Dashboard

Great news! This means you're already logged in.

Login Page

Simply enter your username and password.

Stuck? Here's some help:

How do I login to MySpareFoot?

What's my MySpareFoot Access Level?

I don't know my MySpareFoot password.

Next, select the facility you would like to view

The dashboard page shows facility level information, which means that if you have multiple facilities on your account, you'll want to select the facility that you would like to view from the dropdown menu at the top of the page.

It's super important to call each SpareFoot customer right after they reserve a unit. In fact, facilities that follow up within the first 10 minutes are 25% more likely to turnthose reservations into tenants. Plus, keep in mind thatthe average length of a follow-up call is under two minutes -- one minute and 26.59 seconds, to be exact -- and can be all that's needed to turn a hesitantprospect into a guaranteed tenant.That said, weunderstand that sometimes it can be hard to make contact with customers right after they reserve. Our tip here is the sooner you reach out the better.

There are several ways that SpareFoot helps makes this process even easier, such as:

Automatic email notifications: Immediately after we send a customer reservation to your facility, youll receive anemail notification withthe subject line, Action Needed: New Customer from SpareFoot.com encouraging you to follow-up by phone with the customer as soon as possible.

Tenant Connect service: We will send an automated call your way within 10 minutes of receiving a new reservationwhich willgive you the option to immediately be connected to the customerover the phone. You can also chose to have Tenant Connect text alerts. If you'd like to learn more about this service, please see our Overview of Tenant Connect article.

TIP: If you are not able to reach a customer by phone, try sending an email. Storage seekers are often in the middle of a life change and they may be difficult to reach via phone. If youre not sure what to say in a follow up email, weve created a template to get your started!

So, what do you say on a follow-up call?

First and foremost, it's important that these outbound calls are notpositioned as sales calls, but ratheras an opportunity for you to establish a personal connection with the customer, answer any questions they may have, ensure they've selected the right size unit, let them know what to expect on move-in day and most importantly, reassure them that they have picked the right facility!

To give you a better idea of howsome of SpareFoot's top-performing facilities are conducting follow up calls, we've included a few quotes from managers at these facilities below.These managers routinely move in between 90-98% of SpareFoot customers.

These follow-up calls are calm, friendly and low-pressure interactions where the manager makes their new tenant feel welcomed, valued and completely comfortable.

"When we chat with prospects by phone, we make them feel welcomed. It makes people seriously want to come and talk to us, and meet us. Situations where people need storage are not always the best, soyou'vegot to make people feel comfortable.- Pam Brauer, LockTite Storage - Lakeline

When were on the phone, we reiterate our move-in specials, our extended gate hours, and how we want them to feel 100% secure about storing with us. We then schedule a time for them to come in and tour the property.- Noelle Grounds, Storage Depot - Killeen

When we call, we are welcoming and we try to get the person to commit to a time and date to come into our facility to check it out and sign their paperwork. If theyve committed to a time,they'remore likely to actually show up.- Jeff Buller, 21st Century Storage - Philadelphia

When I call,I'mpersonable - I chat with the customer and make them laugh. From there, they know theyll get the best service in town and that Ill help them with every step of their move.- Deandra Gamble, Storage Pros Fort Wayne - St. Joe

We created a follow up call checklist with some helpful pointers about what to cover on these calls.

Plus, customers love when you follow up!

In fact, here area fewquotes from some customers who loved receiving a follow-up call from their facility manager. These customers liked hearing that their reservation was received and that the manager was expecting their arrival.

I entered a reservation for a unit online, and within 10-15 minutes I received a call from a woman named Katy. Sheconfirmedthat I had a 10x20 storage unit with drive-upaccess and a roll-up door reserved, and was very pleasant on the phone. I was very impressed with the service I received!- Tom - Costa Mesa, CA

I was very impressed by the customer service. The owner called me to make sure he could help me, and I was able to reserve a space immediately! Thank you guys so much!- Khristine - Midlothian, TX

The check-in was easy and smooth. After I had reserved the unit online, the manager of the storage site called me to let me know everything was in good order and to make sure I was renting the right sized space. Very impressed with the whole process!- Monica - Denver, CO

The Warm Fuzzy Factor:

As you've seen above, when it comes to reserving and moving into a storage facility, service is often more important than sales. We think that's because customers need to get that"warm fuzzy" feeling about a storage facility or they won't choose it. This makes total sense - they're trusting a facility to take good care of their stuff, and they want to feel safe and confident in their buying decision.

Make sure your online presence communicates YOUR great customer service! And don't forget: When you get a new reservation, be sure to give them a friendly call ASAP!

Return On Advertising Spend (ROAS), is a marketing metric that measures the efficacy of a digital advertising campaign. ROAS helps online businesses evaluate which methods are working and how they can improve future advertising efforts.

SpareFoot has compiled this white paper to help self-storage marketing teams calculate and understand the true value of each of their marketing channels.

Click the image below to view the full length PDF!

Tenant Length of Stay (LOS) is a crucial success metric for the self-storage industry. LOS measures the total time a tenant spends renting a unit at a facility, from move-in to move-out.

The SpareFoot analytics team compiled a white paper to help self-storage facility owners and operators identify length-of-stay trends and best practices for understanding LOS.

Click the image below to view the full length PDF!

SpareFoots goal is to get your facility in front of as many online storage shoppers as possible.

Many of our clients do not have the same marketing budget as some of the larger national brands who might be spending a ton of money on SEO, online pay-per-click ads, and other campaigns. SpareFoot takes a lot of the risk up front by renting online ad space, expanding to work with new partners and affiliates, and experimenting with new channels and tactics. We're constantly tweaking our spending and our approaches to see what earns you the most business. The beauty of using SpareFoot is that, since we're completely pay for performance, you aren't taking any of this risk! You only pay for the end result - getting new, paying tenants to your door.

The major way we accomplish this goal is by having a large array of traffic sources that appeal to a wide, diverse audience of consumers at various stages of their moving, relocating or storage search.

Partners

The list is always growing and each partner works a bit differently, but below are the major categories.

Storage Directory Partners

Many of our partners are online storage directories just like SpareFoot. These include selfstorage.com, selfstoragedeals.com, selfstoragefinders.com, onlineselfstoragedirectory.com, findstoragefast.com and many more. Customers find these websites in the same way that they would find SpareFoot and are able to place a reservation at your facility through any one of these sites.

Moving Resource Partners

Moving can be stressful, and fortunately there are a lot of great web-based resources for people to make planning and price comparison a breeze. SpareFoot powers the storage options for many of these sites, including:

UShip.com - the leading online shipping marketplace

MovingCompanyReviews.com - a comparison shopping site for moving trucks

ForRent.com - a leading apartment hunting website

MyMove.com - A resource to help people with all of the various pains of moving (utility services, moving trucks, etc.). They've even partnered with the USPS to provide relevant moving ads and resources to the change of address "check out" process on USPS.com.

Brand Partners

AAA Discounts & Rewards - SpareFoot is working with AAA to bring their members exclusive deals at facilities that offer exceptional customer service. With a giant network of stellar facilities and 30,000+ customer reviews, SpareFoot is a great fit for the excellence AAA members have come to know and love. Only facilities working with SpareFoot can be eligible for this exclusive opportunity, meaning this is just another way we give you a leg up over your competitors. Visit http://www.sparefoot.com/aaa to learn more about the program, your eligibility and opting in.

Penske Truck Rental - We're fully integrated with Penske's top-notch call center, meaning that customers who call Penske to rent a truck are also able to reserve any storage unit listed on SpareFoot during the same call. Penske agents are trained to identify customers who may need storage and offer to place a reservation at a facility that meets their needs.

Paid Media

Paid Media is an extremely nuanced and difficult channel to succeed with, and SpareFoot is very fortunate to have an awesome in-house team that runs and tracks a variety of paid online campaigns. They've tried it all, from advertisements on Pandora and Twitter, to click-to-call campaigns with coupon and merchandising sites.

Additionally, sometimes customers browse our site but leave before making a reservation. Since we know that these customers are in the market for storage, we want to get them back and ensure that they reserve a unit. Many websites around the internet (Facebook, blogs, lifestyle pages, and even the login pages for a number of email services) will display relevant ads to the viewer after they leave the website. Our Paid Media team does the same by retargeting these customers and showing them the storage facility's listing that they had previously been viewing.

Though we're always tweaking the display of these ads, here's an idea of what a paid ad might look like:

Return on Ad Spend White Paper

TIP: SpareFoot pays for each click on these ads. If you see one, we know it's enticing, but please don't click it!

SEO

Having a great presence online isn't free, nor is it easy. You can't directly pay Google, Bing or other search engines to appear in their top organic search spot, so it takes a lot of marketing know-how to ensure that your brand or business is deemed relevant and high-quality.

Fortunately, our in-house team of SEO (Search Engine Optimization) and SEM (Search Engine Marketing) experts help optimize SpareFoot's performance in search engines. Additionally, our marketing team creates resources for consumers, which strengthen the legitimacy of our brand and our website. Our resources help educate consumers about moving and storage, which empowers them to make an informed decision and feel confident about booking with you.

Search engines are looking for the best and most relevant content and they reward sites (like ours) that consistently deliver it. If you're curious, feel free to check out our blogs ( The SpareFoot Blog, and the SpareFoot Storage Beat ), press releases, and news mentions (in notable publications like The Today Show, The Wall Street Journal, The New York Times, and more).

SpareFoot's search engine strategy is to perform well for generic search terms (like "self-storage," "Austin storage units," or "Brooklyn self-storage"). We don't aim to get traffic from using your brand or your business name, and your own website should always show up first in Google searches for your facility's name. We strongly encourage all facilities to develop their brand and their online presence.

Don't I want search engine traffic to come to my website?

It's incredibly time consuming and expensive to continue to generate relevant content to guarantee your site stays in a top spot in search results. SpareFoot does that for you, increasing the likelihood that search engine traffic makes its way to you via your SpareFoot affiliation.

While this traffic isn't coming straight to you (via your own website), the return on investment is much more positive from SpareFoot. Let's say it costs $3,000 each month to earn yourself the second rank on Google (this is hypothetical pricing, as SEO costs vary by city and by agency). Remember, that expense is spent up front before it earns you a single tenant. If you wind up getting seven or eight customers each month from your website's SEO, you're spending $400 per tenant.

Furthermore, almost 50 percent of the people who reserve a storage unit on SpareFoot reserve a unit in an area where they aren't located. For example, a customer might be located in Dallas, TX, but reserve a unit in Houston, TX. This makes lots of sense, as people are frequently looking for storage in a city where they're moving to.

In the above example, let's say you're spending $3,000 each month to rank for "Houston self-storage." The customer located in Dallas who typed a more generic term ("storage units," "self storage facilities," etc.) wouldn't find you based on your SEO efforts to rank for Houston self-storage. However, there's a good chance they'd find you through SpareFoot.

TIP: Remember that all customers you earn through your website are not always attributable to SEO. A customer who searches for "Storage in Boston" and finds your facility IS an SEO win. A customer who searches for "ABC Self Storage, Boston" is looking for you specifically, and can't be attributed to SEO. Make sure you've installed Google Analytics on your site to know exactly how each customer found their way to you!

Check out our for more information to help you calculate your ROAS.

In most cases, customers who use SpareFoot to reserve a storage unit don't need any support from us. That's because we provide the customer andthe facility with each other's contact information. It's very important to call SpareFoot reservations as soon as you receive them.We've developed a list of best practices for this follow-up call that we call the " warm fuzzy factor ".

Any issues, questions or reservation modifications that need to be made can normally be handled between you and the customer directly. Remember, there's no need for anyone to let SpareFoot knowif a customer switches their unit size, updates their move-in date, or moves in with a friend or family member. If you refer tothe article about reporting move-in status to SpareFoot, you'll see that SpareFoot doesn't want to get between you and your new customer. We're here if you need us, but feel free to run your business as you usually do and deliver your out-of-this world customer service!

Dedicated support

SpareFoot delivers value to customers who are looking for storage, because we're trying to make the process quick, free and painless. In a certain way, we think of ourselves as their best friends in storage.

Though we mentioned above that most customers don't need help from us (especially since we've already introduced them to you!), some do. And what kind of friends would we be if we left these customers high and dry?

Customers who have made reservations with SpareFoot can get in touch with our customer service team by phone or email, and we provide customers with this contact information in our emails to them. Storage facilities (like you!) have theirown SpareFoot support team. Our contact information is here.

The "Customer Portal"

We also allow customers to help themselves. Emails from SpareFoot include a link to what we call the "customer portal."

The customer portal looks like this:

Here, customers can make basic changes to their storage reservation, like changing the date or updating their information. This also includes information about your facility - your contact information, a map of your facility's location as well as a reminder about your hours and amenities.

Any time a customer makes a change to their reservation (either with our support team or in their portal), you'll be notified by email.

We're sorry you were unable to find the help you need in our SpareFoot Help Center. Please contact us by submitting a request or email us at [email protected]. We're more than happy to assist!

Every now and again you might receive multiple notifications about the same customer making a reservation at your facility. This means the customer reserved more than one unit. Since this can be a pretty confusing experience, we've answered the most popular questions in this article.

How and why do these happen?

In most cases, duplicate reservations are not accidents. Common reasons are:

The customer actually needs more than 1 unit

The customer can't decide between different unit types, so they reserve both. These are bummers, and we're always working on our on-site experience, so customers can make the perfect choice the first time.

What should you do if you receive multiple reservations from one customer?

As with all SpareFoot reservations, the first step is to call the customer ! The customer will let you know how many units they really need, so you don't hold multiple units open for a customer who just needs one.

Billing and Reconciliation

If a customer makes 2 reservations on SpareFoot, you'll see that customer listed twice on your SpareFoot statement the month after they're scheduled to move in.

Let's assume that customer only actually rented one unit. When you're reconciling,mark the duplicate reservation as "did not move in"on the statement by clicking the X, just as you would if the reservation were for a customer who did not move in.

Duplicates and Move-In Rate

Move-in rate is the percentage of people who reserve a unit at your facility andactually move-in. It's one of the biggest factors that determines how facilities rank in SpareFoot search results.

Don't worry - Duplicates do not actually impact your move-in rate!

After each reconciliation period closes, SpareFoot cleans up duplicate reservations before our ranking system computes each facility's move-in rate.

As an example, if a facility got 2 reservations for John Smith who was scheduled to move-in during December of 2018. Here's the timeline for those 2 reservations:

12-4-18John makes his first reservation. The manager is notified. She calls John and is excited that he'll be moving in. She sets a unit aside for him.

12-13-18John makes his second reservation. The manager is notified. She calls John who says that he reserved the second unit by accident. She does not set a second unit aside for him.

1-2-19Reconciliation for reservations with December 2018 move-in dates opens. The manager logs into MySpareFoot and marks one of John's reservation as "did not move in". MySpareFoot shows her that she has a 50% move-in rate for December.

1-9-19Reconciliation closes.

1-12-19Duplicate reservations are removed by SpareFoot. John's second reservation is wiped from our system.

1-15-19Our ranking system gets updated with move-in rate information for December. The Storage Facility has a 100% move-in rate for December.

During the first ten days of each month, we give youthe opportunity to log in to your MySpareFoot account and review a statement of pending charges.The ten day period where your statement is available to you is called the "reconciliationperiod."

Yourstatement includes all individuals that we believe paid you rent in the previousmonth. If this is not the case (i.e., a person did not pay or did not move in), these changes must be made to your online statement during the reconciliation period.

Can I reconcile my statement by calling or emailingSpareFoot?

No. Though you're welcome to contact us if you have any questions or need some help, ultimately 100% of changes to your statement need to be doneby you in your account online.

Who reconciles statements for my facility?

That varies by account and depends on how the account was set up. Each account has at least one administrator and by default, administrators have access to reconcile statements. Administrators can also designateother users on the account to have statement access. Our platform is super flexible, which means you can configure whatever works for you.

How do I reconcile my open statement?

Great question! Our Help Center is here to serve as a resource for you! We have several articleswhich take you step by step through the reconciliation process.Please besure to follow the steps for your account's pricing model:

If youpay one flat fee per tenant move-in, regardless of the tenants length of stay, view our OneTime pricing article.

If you pay a recurring monthly feebased on thepercentage of the rent collected foreach confirmed move-in throughout the tenants length of stay, view our Statement Sections for RentPercent pricing.

If you'd like to take a deeper dive into our billing, statements and reconciliation processes, feel free to browse ourcomplete list of Help Center articles related to billing, statements and reconciliation.

What's the point ofreconciliation?

SpareFoot is pay-for-performance, meaning that you're only charged for customers we send your way whomove in ANDpay you rent!Reconciliation is your way of letting us know how much to charge.

When does thereconciliationperiod open and close?

The reconciliation period opens on the first and closes on the tenth day of each month. That's ten full days to reconcile.

How do I know when it'sreconciliationtime?

We'll send you an email to let you know when your statement is available. This will always be on the first day of the month.

Also, if you're logged into your MySpareFoot account and you click "Statements" on the left, you'll see an OPEN STATEMENT when statements are available. You'll see the Reconciliation Deadline as well as ablue "Reconcile Statement" button which allows you to access your statement.

Is thereconciliationdeadline strict?

Yes.Our internal system works in batches and all pending charges are added to a batch on the first day of the month. That's what creates your statement and allows charges to be edited. Once we close a batch (on the last day of reconciliation), that means that all charges, for allfacilities, have finalized.There's absolutelyno wayfor us to delay billing or extend reconciliation for one client. It's very, very important that you ensure that your statement is reconciled on time each month!

Oh no! We try to do everything we cantobe a valuable partner to the storage facilities we're proud to have on our network.

On the bright side, we're sure we can make things right!We value your business, and are extremely dedicated toworking out any disagreements we have with operators using our service. We'd like tosee your facility occupancy continue to increase, so let's see if we can stay together!

To discuss next steps, please send an email to [email protected]. Even if we're unable to reach a resolution that works, hearing your feedback helps us make changes to our products to ensure that they provide great value to our clients down the road. Your evaluation is honestly very important to us.

SpareFoot is continuously optimizing our network of sites to create a better storage seeker and facility operator experience. As part of an initiative to increase the likelihood of reservations turning into rentals, SpareFoot is offering move-in rebates to customers when they book storage and move into the facility they reserved on SpareFoot.com. Some examples of incentives are first month free, half month free or free lock to name a few.

Heres how it works:

A customer reserves a storage unit on SpareFoot.com or over the phone with a Customer Service agent.

The customer moves into the unit they reserved.

The customer follows email instructions they received from SpareFoot on how to redeem the rebate. There is a link provided in the email which takes them to a page where they upload their proof of purchase. The required documentation will vary depending on the specific offer the customer was eligible for.

Once they upload the receipts, SpareFoot will email them a gift card 5-7 business days later.

F.A.Q.

What do I need to do?

Nothing different! We just wanted to let you know in case customers have questions or mention an offer which is not specific to your facility.

What do I do if customers have questions?

You can direct them to SpareFoots Customer Service team at 877-691-0042.

Why is SpareFoot providing this offer?

We are continuously working to send you more rentals, and this incentive will increase the likelihood of a customer moving in.

Is SpareFoot offering the promotion to everyone who makes a reservation?

At this time, no. Currently all reservations made with a Customer Service agent over the phone will be eligible for a move-in rebate.We are testing these offers online with a limited amount of SpareFoot.com reservations.

Will I know if a customer received the offer?

Since theres nothing different to do on your part, wedon'tcurrently have any special identification for those customers who have been presented with a move-in incentive.

What if I also offer a promo?

The customer will still receive any promo youre running, just like usual. The SpareFoot offer can be combined with facility promotions since it is fully paid for by us.

What are the details of the free lock offer?

Are customers encouraged to buy the lock from the facility directly?

Yes! We want customers to get the correct type of lock for their unit, especially in cases of cylinder or other specialty locks. We explicitly recommend customers reach out to the facility first to see if they sell locks and what lock is necessary for their unit.

What if the customer offer is for a free lock I already offer a free lock?

The customer can choose whether they want to get the free lock from you, or if they want to purchase one from you and receive a gift card from SpareFoot instead. However, a receipt is required if they want to redeem the rebate offer from SpareFoot.

What if Idon'tsell locks at my facility?

The customer can purchase a lock elsewhere. We encourage customers to speak with the facility directly first to find out if locks are sold there or not and to ensure they get the right kind of lock.

MySpareFoot is the portal that's used to access and make edits to your account.

There are a lot of articles in this Help Center that explain how to make changes in MySpareFoot. To know if you have the permissions to make a specific change, you'll need to know your MySpareFoot Access Level.

Here are the four access levels that exist:

Access Level

Description

Emails

You cannot log in to MySpareFoot. You'll receive email notifications from SpareFoot about your facility and your new reservations.

Limited

You can log in to MySpareFoot to edit the facility listings for some, but not all, facilities on your account. You do not have Admin access.

Full

Same as Limited, but you have access to all facilities on your account.

Admin

Same as Full. Plus, admins can access the users and payments section of MySpareFoot.

If you're already logged in to MySpareFoot

Just click on "my account" in the top right-hand corner of the screen. Then you'll see your access level!

[email protected].

If you're not logged in to MySpareFoot

Head to MySpareFoot.com. What does the screen look like? It'll be one of these two:

If the screen looks like this(it says "MySpareFoot" at the top), you're already logged in! Just follow the instructions above ("If you're already logged in to MySpareFoot") to determine your access level.

If the screen looks like this (it's asking for an email address and password) then you're not yet logged in.

Enter your email address and what you think your password is. One of three things will happen:

1. You get logged in successfully! Just follow the instructions above("If you're already logged into MySpareFoot") to determine your access level.

2. You get an error message: "Incorrect email address or password. Please re-enter your credentials." If you need help logging in, check out this article. Once you get logged in,just follow the instructions above("If you're already logged in to MySpareFoot") to determine your access level.

3. You get an message prompting you for a signup code this means your access level is "Emails."

If you need additional help logging in, please reach out to our Support team at

Your MySpareFoot portal is where you can add and edit the information in your facility's SpareFoot.com listing.

To access MySpareFoot, follow these simple steps:

Step 1: Head to your MySpareFoot account by typing **my.sparefoot.com** into your browser's addressbar, or click this link to access the login page.

Don't see a login page?If you've landed at the MySpareFoot dashboard page, yourweb browser may have stored your email address and password to log you in automatically. In that case, you're good to go!

Step 2: Enter your email address and password into the appropriate fields. If you're the only person that logs in to MySpareFoot using your computer, click the Stay signed in checkbox to bypass the login process going forward.

If other people access MySpareFoot from your computer, leave the checkbox blank.Then, click the blue Sign In button. You're all set!

Forgot your password? No problem! Click here for instructions to get a new one.

If you need additional help logging in, please reach out to our Support team at [email protected].

We want your SpareFoot membership to be enjoyable, educational, and profitable for you. This article covers 5 easy ways to ensure that your SpareFoot experience is the best it can be!

Maximize the Free, Quality Exposure

You probably signed up for SpareFoot to get new customers, and we're more than happy to send them your way! In addition to increasing your occupancy with the customers we send you, just being listed on SpareFoot (which is totally free) is beneficial in and of itself - to your brand and your bottom line.

We sometimes hear from storage facility operators that they love how many customers SpareFoot sends them, but at the end of the day they wish these customers would seek them out directly. After all, who wants a middleman between you and your prospective customers? We remind these operators that the exposure they gain from their SpareFoot membership isn't an alternative to customers who would (and still do) seek them out directly. SpareFoot is able to send you customers who wouldn't otherwise come to you directly. These customers find and rent from SpareFoot facilities because they like our "shop around" marketplace. Also, our affiliation with big-brand partners exposes these customers to your facility early in their moving/storage search, and gives them confidence in the quality of SpareFoot facilities.

Bolstering yourBrand

Just like you, SpareFoot helps to move thousands of tenants each year into storage units. Here's what makes the consumers' interaction with our service unique: We're an objective comparison shopping marketplace. Consumers prefer - and tend to trust - that kind of experience.

We use a third-party service called TrustPilot that allows the customers who have used our service to review their experience finding storage with us. We show prospective customers these overwhelmingly positive reviews, which gives them peace of mind and confidence in using SpareFoot to find the perfect unit for their needs.

Also, SpareFoot has secured exclusive partnerships with trusted organizations like AAA and Penske Truck Rental. When customers find your facility on SpareFoot through one of these partners, the integrity of the partner's brand gets extended to your facility by way of your SpareFoot affiliation. That's a level of trust that money can't buy, and it helps reinforce and strengthen your reputation and credibility - online and offline.

Related Resources:

AAA+SpareFoot

SpareFoot's glowing customer reviews on TrustPilot

Addincrementaltenants

By always keeping your SpareFoot account "ON," you can maximize economics at your facility. It doesn't matter if your facility is 45% full or 95% full. SpareFoot's pay-for-performance business model works in your favor to earn you more rent dollars per square foot at your facility.

It's rare to have a marketing channel that's completely pay-for-performance. That means SpareFoot invests heavily upfront in attracting storage-seekers and getting them to our website. You only pay for these customers after they move in. Other marketing channels like SEO, pay-per-click advertising andthe Yellow Pages require hefty investments from you before a tenant actually signs a lease. With SpareFoot, ROI is always hugely positive. You can confidently increase your revenue occupancy through rent raises and other maneuvers. Knowthat SpareFoot's reach can fill any vacancies that may arise, all withno upfront cost to you. Those economics are unparalleled.

Related Resources:

How do customers find SpareFoot?

Get as many new tenants as you can

SpareFoot is an occupancy booster, and we're here to get your facility access to customers you wouldn't ordinarily be able to reach.

With millions of storage-seekers visiting our site each year, lots of qualified customers are going to see your facility listed on SpareFoot. So, what can you do to catch their eye and turn an online shopper into a new tenant? The answer to this question is actually quite simple - just focus on getting good online reviews, follow up with tenants after they make reservations, and ensure your photos online are high-quality representations of your property.

Reviews

Customers trust reviews from other customers who have rented from you before. Be sure your SpareFoot listing stays fresh with current, accurate reviews of your facility.

Related Resources:

Getting customer reviews - Using the MySpareFoot Review Request Tool

Best practices for replying to your online reviews

Follow-Ups

Call customers after they make a reservation on SpareFoot! Win them over with your customer service and answer any questions they have. This is the easiest way to ensure that the customer who just reserved a unit with you actually shows up to rent. We've got great tips for what to talk about and free tools to make follow-ups a breeze.

Related Resources:

Why follow-up calls are important

SpareFoot's free Tenant Connect service helps you follow up

Photos

A picture is worth a thousand tenants! Online shoppers want to know what your property looks like before they pull the trigger and reserve a unit.

Related Resources:

What makes a good photo on SpareFoot?

Adding photos to your SpareFoot listing

Stay on top of it

SpareFoot is designed to be a low-maintenance and easy-to-use tool. That said, it's important to do the necessary audits and housekeeping to be confident that your facility remains best positioned for SpareFoot success.

Performance

Check the Dashboard area of MySpareFoot to see how your facility is performing.

Also, keep track of your reservations to make sure all of your SpareFoot customers that are scheduled to move in have been contacted, and that their reserved unit is ready to rent.

Tenant Connect reporting

Viewing a list of your SpareFoot reservations

Your performance dashboard

Keeping your listing current

You're in complete control of the information about your facility that prospective customers see online.

Make sure that changes to your facility operation, like new office hours, get reflected on your SpareFoot page. And of course, make sure the units, prices and promotions that you're listing are completely accurate.

Related Resources:

Setting your facility hours

Adding and editing units

Updating your unit prices

Use our Free Resources

SpareFoot is well-regarded as an industry leader in technology and in self-storage. One way we've earned that reputation is by producing awesome, relevant, and entertaining content about the industry. Lots of this content lives on our blogs:

Webinars

SpareFoot Storage Beat

The SpareFoot Blog

SpareFoot, as well as industry experts, shareeffective strategies to help you move the needle on some of the most important performance metrics.

The latest in acquisitions, development and investment. This is your go-to source for news, features and analysis about the self-storage industry.

All about life at SpareFoot. We are a fun tech startup disrupting the traditional self-storage industry. This blog covers company news and tales of our life as a startup.

Did you already subscribe to those two blogs? If not, please scroll up and do so!

Meaningful Data

SpareFoot works with more than 10,000 storage facilitiesand interacts with nearly 6 million storage-seeking customers each year. That's a whole lot of people! Through surveys, interviews, and behavioral analysis, we produce and share actionable resources that can help you make tough choices.

Want to know the average price of a 10x10 in your area? What about the area of the country where facilities are selling for the most seller-friendly rates? How do the industry's savviest operators think about raising rent? All of these are questions that we've answered, and SpareFoot clients have access to our reports, white papers and case studies for free!

Related Resources:

White Paper: The Four Pillars of Profitable Self-Storage Management

Talk to us

Always remember - we're here for you! We love our clients, and we are very appreciative of your business, your trust and your partnership!

Our Client Care team is excited to get to know you - if you have a problem, suggestion, or just want to chat about your account, please don't hesitate to reach out.

Get in Touch:

Send us an email at [email protected]

Thank you for using SpareFoot!

One of the most important parts of creating your SpareFoot listing is adding your units. This is how you let customers know what units are available at your facility, what amenities and features each unit has, and of course, what your unit prices are. All of these details are of the utmost importance to customers,so it's important that you not only create an accurate representation of your inventory but that it's alsokept up to date.

NOTE: This article is for users who have not integrated their SpareFoot account with web-based storage management software (like SiteLink Web Edition, Centershift, etc.). Integrated inventory updates automatically from your software.

Need help logging into your MySpareFoot account? Check out this article for more information.

First, navigate to the "Features" area of MySpareFoot.

promo builder

You'll see your current inventory underneath your facility information.

One unit in MySpareFoot = many actual units

One unit in your MySpareFoot account represents one group of identical unitsat your facility. For example, let's say you have one hundred5' x 10' climate-controlled units at your facility, 50 of which are located on the first floor, and 50 of which are located on the second floor. To represent these twogroups of units, you'd add two5' x 10' climate-controlled units in your MySpareFoot account - one located on the first floor, and one located on the second.

Adding multiple unit groups that are the same size but have differences in amenities or location will give customers more options which will in turn help increase your reservation rate! These additional unit details will help customers understand why units of the same size may be priced differently and help them make an informed decision based on their needs.

These unit types will be displayed to customers in your SpareFoot listing as available to rent until you make them unavailable using the Visible toggle button. in your account. Add as many units to your SpareFoot inventory as you have unit groups at your facility.

Adding units in your MySpareFoot account

When you're ready to begin adding units, select the "Add Unit" button in the upper right-hand corner. A new screen will appear where you can specify the unit's price, dimensions and amenities.

NOTE: Since SpareFoot's fee is based on your standard unit rate, please do not include taxes or any other fees in your unit's price.

Once you've finished filling out the unit details, click the blue Save at the bottom of the screen to add the unit to your inventory and begin marketing it to your SpareFoot customers!

Here's a guide for each of the fields you'll need to complete to add a new unit to your listing:

Space Type

Choosethe type that best describes thespace you're marketing. Here's a summary of each of the available types to help you make the best selection:

Self-Storage Unit: Traditional self-storage space with a ceiling height of eight feet or more.

Parking Space: A space that accommodates only vehicle storage; may be indoor or outdoor, covered or uncovered.

Office Space/Warehouse: A space where lessees may conduct business. These units typically have power outlets, climate control and other amenities that make it habitable for work purposes.

Wine Storage: A space specifically designed and optimized for wine storage. These spaces are usually highly climate-regulated to ensure proper storage of various wines.

Locker: A self-storage unit with a ceiling height of eight feet or lower; typically four feet. These spaces may be stacked on top of one or more other lockers.

Remember, your customersoften have very specific storage needs, so it's best to be super clear about the kind of unit you're marketing. A customer needing to store a collection of ladders would be unhappy to find that the self-storage unit they rented isactually a locker!

Tip: Not all amenities on the +Add Unit page are applicable to all space types. Depending on which type you select, some of the following fields may be greyed out and unavailable for selection.

Dimensions

Enter the width, lengthand heightof the unit into the correspondingfields.

Standard Rate

Enter the standard monthly price of the unit, excluding taxes, insurance and any other fees. You'll also want to exclude any discounts or special prices for the time being. Once you've finished adding your unit, you can useour tocraft a super effectiveunit special that shows customers exactly how deep a discount they're getting!

Floor #

Using only digits, enter the unit's floor number into the field.

Amenities

This field lists the most commonly available unit amenities. Select as many as apply to the unit you're adding.

Heating & Cooling

Does the unit you're marketing offer any type of climate control? If so, select themost applicable option or as many as apply.Here's a summary of each of the available types to help you make the best selection:

Climate Control: Maintains climate year-round; ensures thetemperaturenever dips below or rises above set thresholds.

Humidity Control: Controls the humidity in and around the unit, but does not affect the temperature. May be supplemental to Climate Control.

Air Cooled: Cools the space to ensure the temperature does not reach extreme highs; does not provide climate protection against extreme lows.

Heated: Heats the space to ensure the temperature does not reach extremelows; does not provide climate protection against extremely highs.

Climate protection is one of the most important amenitiesin a customer's storage selection, so it'simportant to be specific!

Access

Self-storage units come in a wide variety of access configurations, so this field includes lots of options to ensure prospective customers know exactly what they're getting!

Stacked Space: A unit that is "stacked" beneath or above another unit;this option typically refers to lockers and other non-traditional unit sizes.

Underground Level: A space that is located in a basement or below ground. Select this option for all units located below the ground floor of your facility.

Parking Warehouse: A space located in a large garage or warehouse specifically intended for parking.

Pull-Thru: A unit or space that is accessible from both sides. This includes units with two doors, and parking spaces that customers canactually "pull through" on either end.

Can you drive up to the space?Indicate whether the customer can actually drive their vehicle up to the space.

How do tenants get to this unit?Is the unit accessible from an indoor hallway, or can customers access the unit from the outside

Vehicle Storage

Can customers store a vehicle in the space? Select the applicable option.

What vehicles types are allowed? Select the applicable options.

Are customers able to park and access their vehicles without assistance? Select if the spaces are self serve parking, parking assistance required, or stacked parking, or back in parking only.

Vehicle Storage Accommodations

Outdoor uncovered - An outdoor vehicle parking space that may be on a paved or unpaved surface.

Outdoor covered - An outdoor vehicle parking space typically under a standalone roof.

Indoor - Vehicle parking inside a large structure such as a warehouse where cars will be parked alongside one another in a shared space.

Door Type

Some customers may have specific needs that require either a roll-up or swing door. Use this field to specify which of these door types best describes your unit's configuration. If the space does not have a door, select None

Lot Type

Is your parking lot made of dirt, sand, mulch, gravel, grass, or a paved surface?

Other Options

Is the unit ADA accessible? Select this option if the units are accessible for disabled tenants.

Is the unit in a premium location? Use this option to differentiate units that are the same size but are priced differently because of their location. For example, units that are next to the facility's main office or a freight elevator.

How your units are listed on SpareFoot.com

Once saved, the units you've added will be displayed on your SpareFoot listing and available for customers to reserve. To see the customer view of your facility's inventory, simply click the View on SpareFoot.combutton in the top right-hand corner of the screen:

From there, you'll be taken toyourSpareFoot listing.To view your unit inventory, look the unit groups listed on right-hand side of the screen below the facility name and address.Please keep in mind that any changes made in your MySpareFoot account typically take about 15 minutes to reflect on the front end.

Youll notice that there are two groups of units: Storage Units and Vehicle Units. If you have storage units which are available for both vehicle storage and household items, youll see those units in both groups!

Once you've added yourunits in MySpareFoot, you'll need to continue to updateyour inventory on a regular basis. In this article, you'll learn how to reflect changes in your facility's unitpricing on SpareFoot.

Remember, SpareFootrelies on you to keep your listing up to date.If your inventory is not kept current, your SpareFoot customers will be abletobook unavailable units andoutdated rates - that's bad news for everyone!

NOTE: This article is for users who haven't integrated their SpareFoot account with web-based storage management software (like SiteLink Web Edition, Centershift, etc.). Integrated inventory updates automatically from your software. Learn more here.

Need help logging into your MySpareFoot account? Check out this article for more information.

First, navigate to the "Features" area of MySpareFoot.

promos, discounts and free items

Editingyour unit prices

Under the Units section, you'll see a list of your current inventory.In the Standard Rate field, enter the newprice of your unit. Since SpareFoot's fee is based off the rate that's listed here, it's important that you do not include taxes or any other fees when entering your rate. You can save your new rate by clickingthe green check mark to confirm.

While you're here, you can also make other adjustments to your unit such as editing your reservation window oradding. You can also make changes to your unit attributes and amenities from this screen. Just scroll to the unit you'd like to edit and click the "Edit Unit" button. Once you're done with those changes, click "Save".

Keeping your inventory current is crucial to moving in happy SpareFoot customers! Many facilities choose to set a recurring calendar reminder on their personal computers to log in to MySpareFoot and review their inventory each week. Whatever method you choose to keep on top of this important task, remember that accurate information will create the best possible experience for all parties involved - for your business, for SpareFoot, and most importantly, for our mutual customers.

MySpareFoot is your dedicated client portal where you canmanage all aspects of your SpareFoot account!

MySpareFoot makesit super simplefor you to manage your facility's presence on our site by giving you complete and direct control over your facility listing. Simply log in tomake almost anychange or update to your facility listing at any time. Your MySpareFoot portal is also where you will reconcile your monthly statement, manage your payment and billing information, and add additional MySpareFoot usersto help manage your account.

What can I do in MySpareFoot?

Edit and update your facility details and amenities Customers want to know what makes your facility special, and MySpareFoot makes it easy to show them! MySpareFoot's Details and Amenities tabs willhelp youfill your facility listing with the information customers care about most.

Create andmanage your facility's unit inventory

At SpareFoot, we know that self-storage units come in many ways, shapes and sizes. The Units tab of your MySpareFoot portalmakes it easy to build a detailed unit inventory that will give customers all the information they need to make the best storage decision.

Viewyour SpareFootcustomers

SpareFoot strives to make it as easy as possible to connect and engage with the customers that find you through our service.The Customerstab of yourMySpareFoot portal helps you stayorganized and up-to-speed by providing a list of your current, past and upcoming customer reservations.

Reconcile your monthly statement

SpareFoot's platform is 100% pay-for-performance. That means we only charge you for customers that move in and pay you rent. Each month, you'll be reminded tohead to the Statements tab of your MySpareFoot portalto make any needed changes to your statement.

Offer awesome discounts and promos to your customers

Special offersare a super-effective way to nab consumer interest and stand out from the competition. SpareFoot's promotions and discounts interface lets you designclear and specific specialsthat will wow your customers and get youtons of tenants!

Upload great photos that set your facility apart

Show off the features of your facility that you and your tenants are most excited about! The Photos tab of MySpareFoot lets you upload high-quality images that will appeal to SpareFoot's comparison-shoppers.

Manage, reply to and request reviews

Reviews are one of the best and most important waysto build your online reputation, so the Reviews tab of your MySpareFoot portal makes it easy to engage with your customers by requesting and replying to reviews of your business.

Manage your users and contacts

You decide who can access your account!SpareFoot's platform is super-flexible and allows you to configure whatever user setup works best for you. In the Users tab of MySpareFoot, you can add and remove users, adjust users' access levels, and assign email contacts.

Update and add new payment information

SpareFoot provides multiple payment options for a smooth and seamless billing experience. Inthe Payments tab of your MySpareFoot portal, you can easily add new payment methods, update your existing payment method, and designate billing contacts for your account.

Get valuable reporting and insight into your facility's performance

Stay on top of your facility's SpareFoot performance and your employees' engagement with SpareFoot's platform using MySpareFoot Reports !

How do I access MySpareFoot?

Head to MySpareFoot.com and log in with your email address and password! Check out this article for more information.

If you've just received an email from SpareFoot, you'll most likely be able to find it at the bottom of the email:

contact SpareFoot

If you're logged in to your MySpareFoot account you can find your SpareFoot Account ID by clicking on "My Account" (in the top right-hand corner of the yellow ruler at the top of the screen):

Need help logging into your MySpareFoot account? Check out this article for more information.

Why do you need to know your SpareFoot Account ID?

If you need to for anything, we want to help you quickly! We've found that it's easiest to givequick, efficient support to our clients if you provideyour SpareFoot Account ID when you reach out to us.

Sometimes facilities need to temporarily hide their listing from the SpareFoot network due to occupancy or other factors. When you're ready, you can unhide your facility to start receiving reservations again.

Make sure that you also have units turned on so that your facility will appear in search results. Once you've turned your facility and units on, your facility should begin appearing in search results within 15 minutes.

For manual listings: if you need to update your unit level visibility, check out this helpful article!

Need help logging into your MySpareFoot account? Check out this article for more information.

Switching your facility ON

Click "features" on the MySpareFoot Navigation bar

The MySpareFoot interface is a bit different based on the way your account is configured. If your facility is NOT integrated with web-based storage management software (like SiteLink Web Edition, Centershift, etc.), follow the first set of instructions. If it is integrated, simply scroll down.

If your facility is NOT integrated with web-based storage management software:

1. Click "edit facility"

2. Select "Yes" for "Available for bookings on the SpareFoot network"

3. Click "Save"

If your facility IS integrated with web-based storage management software:

1. Click "details"

Scroll down to the bottom of the page.

2. Select "Yes" for "Make this facility available for bookings on the SpareFoot network?"

3. Click "Save Changes"

A full, or almost full, facility is a great problem to have and one that SpareFoot is happy to have played a role in creating! Fortunately, SpareFoot's platform is 100% pay-for-performance; since there's no fee to be listed on our network, you can keep your SpareFoot account active while you wait for your unit availability to free up.

Here are our recommendations for next steps:

If you have no unit availability, you can choose to hide your facility from our network directly from your MySpareFoot account. See below for instructions.

If you have limited unit availability, you can choose to switch off your units to hold them for walk-in customers. However, you may want to consider leaving your available unit types listed on SpareFootand simply lower your reservation window to accommodate only those renters who need to move in immediately. This can help you achieve 100% occupancy at the ideal rental rate.

If you do decide to take a break, we'll be waiting right here when you get back! To get your facility listing back up and running at any time, simply log in to your MySpareFoot account and switch your facility or units on; your facility should begin appearing in search results within 15 minutes.

Switching your facility OFF

Click "features" on the MySpareFoot Navigation bar

switch your facility back on

Need help logging into your MySpareFoot account? Check out this article for more information.

The MySpareFoot interface is a bit different based on the way your account is configured. If your facility is NOT integrated with web-based storage management software (like SiteLink Web Edition, Centershift, etc.), follow the first set of instructions. If it is integrated, simply scroll down.

If your facility is NOT integrated with web-based storage management software:

1. Click "edit facility"

2. Select "No" for "Available for bookings on the SpareFoot network"

3. Click "Save"

If your facility IS integrated with web-based storage management software:

1. Click "details"

Scroll down to the bottom of the page.

2. Select "No" for "Make this facility available for bookings on the SpareFoot network?"

3. Click "Save Changes"

When you're ready to, simply follow these same instructions but select "Yes", and don't forget to save your changes!

First, log in to your MySpareFoot.com account.

Just go to www.mysparefoot.com from your internet browser. You'll either be prompted to log in or if your computer has saved your information from a previous login, then you'll be automatically logged into your MySpareFoot dashboard.

Stuck? Here's some help:

How Do I Log in to MySpareFoot?

I Don't Know My MySpareFoot Password

Once you are logged in, click the drop-down arrow next to your facility name.

When you log in, your default view will be of the Dashboard tab in the left-hand navigation panel (shown in the image below). From here, just click on the drop-down arrow to the right of your facility's name.

Optimize Your SpareFoot listing

Click "Add Facility".

Once you click "Add Facility" you'll be prompted to either add the information on your own, or pull one in through your storage management software.

If you do not use storage management software or do not plan to integrate your storage management software with SpareFoot, then select "I will enter it on my own" and click next.

Lastly, complete your facility details.

Once you've added your new facility, you'll want to complete your facility details! For a quick refresher, check out our Help Center article on Completing Your Facility Details.

Don't forget to to ensure you are getting the most from your SpareFoot account!

The Details section of your MySpareFoot account provides basic(but important) informationthat SpareFoot and your storage-seeking customersneed to know about your facility.

NOTE: This article is for users who haven't integrated their SpareFoot account with web-based storage management software (like SiteLink Web Edition, Centershift, etc.). The interface is slightly different for integrated facilities and is covered in this article.

Need help logging into your MySpareFoot account? Check out this article for more information.

First, navigate to the "Features" area of MySpareFoot.

Amenities tab

Click Edit Facility,"

Here's a summary of each of the required details in the tab:

Reservation Window

Set the number of days you will hold a unit for a SpareFoot customer. Click here to learn more about setting custom Reservation Windows.

Facility Name

For branding consistency, we recommend using the same facility name that appears on your main sign. Since we know some facilities have the same name, we also recommend adding your facility street address to help customers differentiate your location. Ex: SpareFoot Self Storage - Austin - 123 Main St.

Company Code

Do you use an internal code to differentiate between multiple facilities in your portfolio? If so, enter it here. We'll reference this code in your statements and billing documentation to help with accounting.This code will not be visible to shoppers on our site.

Facility Address, City, State & Zip

Enter your facility's physical street address. This address will be provided to new customers that reserve atyour facility, so it's important that it's accurate.

Is there an on-site office at the above address?

Select yes if you have an office on-site where tenants can meet with a facility staff member to move-in or check-in about their account. Otherwise, select no.

Phone Number

Enter your facility's direct phone number. Remember, this phone number will not be visible on your facility's SpareFoot.com listing; it will be provided to customers after they've made a reservation at your facility. That's why it's best to use your facility's direct number (the one provided to current tenants), instead of a number for an external sales or roll-over call center.

TIP:The number provided in this field is also the number we'll use for your automated Tenant Connect calls. If you'd like these calls to be routed to a different number, check out our article about configuringthe Tenant Connect feature for your facility.

Cell Phone Number

In addition to ourautomated phone calls, SpareFoot's Tenant Connect feature can also text your reservations to your cell phone! If you'd like to receive Tenant Connect texts, enter your cell phone number into the field; if not, simply leave the field blank. This number is exclusively used for Tenant Connect texts; unless your cell phone number is also your facility's direct number, this information is never shared with customers.

Admin Fee

Many facilities charge a one-time, non-refundable administrative fee at move-in. Enter the amount that you charge customers on their initial move-in, excluding rent fees, insurance/protection plan fees and deposits.

Facility URL

Do you have a website? If so, enter the web address here. Though we won't display a link to your own website on our network, our agents may reference it to research any details requested by customersconsidering your facility.

SpareFoot will occasionally send things to you in the mail. Can you receive mail at the above address?

Select Yes or No, depending on whether the street address of your facility is the address where you receive mail.If you select No, a new field will appear for you to input yourmailing address. This information is for SpareFoot's internal use, and is not shared with customers on our site.

TIP: This fieldonly determines whether you receive your facility's own mail at your physical location - not whether you're able toaccept packages and mail on behalf of your tenants. If you do accept mail as a service for your tenants, you can let them know by selecting this option in the of your MySpareFoot account.

Facility Description

Enter a brief description of your facility, highlighting important details like location and special features or amenities. It's best to write an original and unique description for your SpareFoot listing; duplicating content from your own website can be detrimental to your ranking on search engines like Google and Bing.

All set?

Once you've finished filling out your facility details, click Save. This information will update to your SpareFoot listing within 15 minutes.

In this article, you'll learn how to setyour facility's office and access hoursfor your SpareFoot listing.

Youroffice hourstellSpareFoot customers when they can arrive at your facility to move in.

Youraccess hourstell customers when they'll be able to access their units once they become tenants at your facility.

Keeping your business hours up to date on SpareFoot is super important; many shoppers may be looking for specific hours that could be the deciding factor in selecting your facilityover a competitor's. Read on to get started!

NOTE: This article is for non-integrated facilities. If you are taking advantage of our free integration with storage management software (like SiteLink Web Edition, Centershift, etc.), this interface looks slightly different. Click here to read the article for integrated facilities.

Need help logging into your MySpareFoot account? Check out this article for more information.

Settingyour office and access hours

First, navigate to the "Features" area of MySpareFoot.

24-Hour Access section

Then, click the blue "Edit Hours" button on the right of your listings page.

Office Hours

To set your facility'soffice hours, simply enter youropening and closing times into the appropriate fields for each day.

To ensure that shoppers on our website will not be able to schedule a move in at your facility on days of the week whenyour office is closed, simply click the Closed checkbox to the immediate left of the appropriate day:

Once you've entered your office hoursfor each day of the week, scroll down to the bottom of the screen and click the blue Save Changes button. Your updates will immediately publish to your listing.

To avoid confusion, enter yourofficial office hoursexactly as you post them publicly.Don't worry aboutchangingyour office hoursto prevent late move-ins; all SpareFoot customers are advised that they must arrive no later than 30 minutes prior to your closing.

If your office hours are byappointment only, be sure to check off the "Appointment Only" box next to the corresponding days. Not sure which hours to select?Learn more about setting your hours By Appointment.

Access Hours

Youraccess hourslet customers know when they'll be able to access their units. Do you offer24-hour accessfor some or all units at your facility? If so, scroll down to the of this article for further instructions.

If your facility does not offer 24-hour access, simply select the "No" option in the 24-hour access field, and set your access hoursexactly the same way you set your office hours.Click the Save Changes button at the bottom of the screen, and you're good to go!

24-Hour Access

24-hour accessisimportant to many shoppers, so listing this featureon SpareFoot can help to get you noticed on our site!

Depending on whether this amenity is available for all units and customers, you can select one of two options to market this amenity to SpareFoot customers:

Option 1:Yes,for all units and customers

Select this optionif 24-hour access is available to all customers at your facility for all unitsat your property.Additionally, use this option only if there are no special restrictions or requirements for 24-hour access, such as an additional fee or a background check.

Provided your facility meets this criteria, select the "Yes, for all units and customers" option in the 24-hour access field. Your access hours will set themselves automatically - just click Save Changes at the bottom of the screen, and you're all set!

Option 2: Yes, but with restrictions

Some facilities offer 24-hour access only for certain units at their propertyor require that customers pay an additional fee or meetothercriteria, such as a clear background check.

If there are any special restrictions on your 24-hour access, first set your regular access hoursthe same way you set your office hours, andclick Save Changes at the bottom of the screen. Then, scroll back up to the 24-hour access field to select the "Yes, but with restrictions"option.

Once this option has been selected, a new field will appear where you can select all the options that apply to your business:

If you select the option for Specificunits, you must save your changes and head to the Features Page to specify which of your units are eligible for 24-hour access. Simply click on any of your 24-hour access units, scroll down to the Access section, and select 24-hour access. Then,click the blue Save button at the bottom of the screen.

Repeat this process for all units that offer 24-hour access; this information will be included in your SpareFoot.com listing as one of the amenities for each designated unit:

Remember to update your hours on SpareFoot any time your business hours change - thiswill ensure a smooth move-in process for all the new customers we're sending your way!

In this article, you'll learn how to set up closures for your facility.

NOTE: This article is for non-integrated facilities. If you are taking advantage of our free integration with storage management software (like SiteLink Web Edition, Centershift, etc.), this interface looks slightly different. Click here to read the article for integrated facilities.

Closures canbe used anytime your facility will be closed during your normal business hours (e.g., in observance of a holiday, for a temporary event like an employee vacation, during facility construction or in the event of a natural disaster). Creating closureswill prevent SpareFoot customers from scheduling move-ins on days you're unavailable, so it's important that you utilize this option to keep our shoppers in the loop and avoid confusion!

Keep in mind:Closures will prevent customers fromscheduling move-inson days you're closed, but your facility will still be visible to SpareFoot shoppers on these dates. Setting a custom closure willnot hide your facility from our network, or prevent customers from making a reservation for a different move-in date when your facility is open. If you'd like to temporarily prevent customers from viewing your facility on our network and making reservations for available dates, check out our article on hiding your listing.

Closures are also different from your facility's regular hours. If you'd like to set, update or review your facility's listed Office or Gate/Access hours, please see our article on setting and editing your business hours.

Step 1: Log in to your MySpareFoot account.

Need help logging into MySpareFoot? Check out this article for more information.

Step 2: Navigate to the "Features" area of MySpareFoot.

Step 3:Select "Edit Hours".

Step 3: Add Your Closures.

From here, you have twoeasy options for creating a closures at your facility:

Observed Holidays:

All bank and federally recognized holidays are availablefor selection at the top of the Hours screen, so you can easily choosethe most commonly observed dates. So, let's say your facility is closed Christmas Day. Simply select the Christmas Day check box to let customers know that you're not open on this day:

Holiday closures are permanent - if you indicate that your facility is closed on Christmas Day, our system will assume this is true every year. So,unless your schedule changes, you'll only need to set this information one time.Once you've selected the appropriate holiday, scroll down to the bottom of the screen and click the blue "Save Changes" button. The closure will then be applied to your listing. Success!

Custom Closures:

What if your facility is closed on a holiday that isn't included in our list or due to a temporary event? Don't worry, we've got you covered!The Custom Closures section allows you to create a closure for your facility on any day of the year.Simply scroll down to the Custom Closures section and in the Starting date field, usethe date selectortopickthe day you'll be closed.The Ending date field will updateautomatically to the same day, creating a one-day closure at your facility. If longer time is needed, you can select any end date. Just keep in mind that extended closures will prevent customers from schedulingmove-inson your Starting and Ending dates, as well asall days in between. Once you're done selecting your dates, click theAddbutton.Your new closure willappear beneath the date selector as an Upcoming Closure:

Removing a scheduled closure from your listing

Change of plans? No problem! You can easily remove any scheduled closures from your listing.

Observed Holidays:Simply uncheck the appropriate holiday in the Observed Holidays section, and click the blue Save Changes button at the bottom of the screen.

Custom Closures:Head to the Upcoming Closures section and click the X to the far right of the closure you wish to delete:

Once you've clicked the X, the closure will be removed from the list and your listing will update automatically. You're all set!

How closures appear on your SpareFoot.com listing

Dates that have been designated as closed in your MySpareFoot accountcan not be reserved on SpareFoot.com. Customers who attempt to reserve during one of your closures will receive the following error:

The customer can easily select an alternative date based on your facility's availability.

While it's actually quite rare that a unit needs to be deleted, we understandthat certain scenarios (such as construction or other changes to the physical layout of your property) may mean that certain units in your inventory no longer exist.

To delete a unit out of your inventory:

1. Login to your MySpareFoot account.

Need help logging into MySpareFoot? Check out this article for more information.

2. Click "Features" in the left-hand navigation panel.

Submit a request.

3. Click "Edit Unit" next to unit you'd like to delete.

4. Scroll to the bottom, and click "Delete Unit".

5. Select the reason for deletion in the pop up window, then click "Delete Unit".

Keep in mind that this action cannot be undone. If the unit group is fully booked, consider changing the visibility by hiding specific unit groups instead of deleting. Your MySpareFoot portal also makes it super-easy to edit your unit details (such as pricing, size, and availability).

Please check out the below articles for guidance about updating your units in MySpareFoot:

How do I update my unit prices?

How do I update my unit availability?

How do I add or remove a unit promo?

Still have more questions?

The Details section of your MySpareFoot account provides basic(but important) informationthat SpareFoot and your storage-seeking customersneed to know about your facility.

NOTE: This article is for users whose facilities are taking advantage of our free integration with storage management software (like SiteLink Web Edition, Centershift, etc.). The interface looks slightly different for non-integrated facilities. Click here to read that article.

Need help logging into MySpareFoot? Check out this article for more info.

First, navigate to the Features page in your MySpareFoot account.

Amenities tab

Next, navigate to the "Details" area of MySpareFoot.

Here's a summary of each of the required details in the tab:

Reservation Window

Set the number of days you will hold a unit for a SpareFoot customer. Click here to learn more about setting Reservation Windows.

Facility Name

For branding consistency, we recommend using the same facility name that appears on your main sign. Since we know some facilities have the same name, we also recommend adding your facility street address to help customers differentiate your location. Ex: SpareFoot Self Storage - Austin - 123 Main St.

Company Code

Do you use an internal code to differentiate between multiple facilities in your portfolio? If so, enter it here. We'll reference this code in your statements and billing documentation to help with accounting.This code will not be visible to shoppers on our site.

Facility Address, City, State & Zip

Enter your facility's physical street address. This address will be provided to new customers that reserve atyour facility, so it's important that it's accurate.

Is there an on-site office at the above address?

Select yes if you have an office on-site where tenants can meet with a facility staff member to move-in or check-in about their account. Otherwise, select no.

Phone Number

Enter your facility's direct phone number. Remember, this phone number will not be visible on your facility's SpareFoot.com listing; it will be provided to customers after they've made a reservation at your facility. That's why it's best to use your facility's direct number (the one provided to current tenants), instead of a number for an external sales or roll-over call center.

TIP:The number provided in this field is also the number we'll use for your automated Tenant Connect calls. If you'd like these calls to be routed to a different number, check out our article about configuringthe Tenant Connect feature for your facility.

Cell Phone Number

In addition to ourautomated phone calls, SpareFoot's Tenant Connect feature can also text your reservations to your cell phone! If you'd like to receive Tenant Connect texts, enter your cell phone number into the field; if not, simply leave the field blank. This number is exclusively used for Tenant Connect texts; unless your cell phone number is also your facility's direct number, this information is never shared with customers.

Admin Fee

Many facilities charge a one-time, non-refundable administrative fee at move-in. Enter the amount that you charge customers on their initial move-in, excluding rent fees, insurance/protection plan fees and deposits.

Facility URL

Do you have a website? If so, enter the web address here. Though we won't display a link to your own website on our network, our agents may reference it to research any details requested by customersconsidering your facility.

SpareFoot will occasionally send things to you in the mail. Can you receive mail at the above address?

Select Yes or No, depending on whether the street address of your facility is the address where you receive mail.If you select No, a new field will appear for you to input yourmailing address. This information is for SpareFoot's internal use, and is not shared with customers on our site.

TIP: This fieldonly determines whether you receive your facility's own mail at your physical location - not whether you're able toaccept packages and mail on behalf of your tenants. If you do accept mail as a service for your tenants, you can let them know by selecting this option in the of your MySpareFoot account.

Facility Description

Enter a brief description of your facility, highlighting important details like location and special features or amenities. It's best to write an original and unique description for your SpareFoot listing; duplicating content from your own website can be detrimental to your ranking on search engines like Google and Bing.

All set?

Once you've finished filling out your facility details, click Save. Keep in mind that any changes that you make will take about 15 minutes to show up on your SpareFoot listing.